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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
324 ratings and 157 comments received in the last 90 days.
09 January 2025
Exactly ahat was agreed
03 January 2025
Paul and the team make the transition a joyful and memorable experience
02 January 2025
Chris was very professional, informative and it was a delight to finally have the experience I expected.
21 December 2024
Love bmw Ashford
12 December 2024
We always get a professional & friendly experience at Barratts BMW & are made to feel like a valued customer.
10 December 2024
Met my expectations
10 December 2024
Attentive staff; knowledgeable sales people. A real attempt to satisfy us
06 December 2024
Looked after by sales rep Khaled
05 December 2024
Personnel were excellent
02 December 2024
Friendly, knowledgeable team, good digital systems making the purchase process quick and efficient.
30 November 2024
Sam Axhija was fantastic. Very friendly and knowledgeable about the cars. He made buying my new car a great experience He spent the time explaining how everything worked and said to pop in or call if I needed anymore help getting to know my new car
28 November 2024
I had a serious problem when ordering my new car due to the incompetence of the first salesman I dealt with. However, when Shah Chowdhury took over all my problems were solved and I received exemplary service from him.
27 November 2024
Friendly efficient knowledgeable
25 November 2024
Enquired at the branch about purchase options for new 1 series and within a few minutes we sat down with Sam who made us feel very comfortable and relaxed and then we went through finance options with the very knowledgeable Brad .
23 November 2024
I was made to feel very at home.
18 November 2024
Friendly and helpful staff prepared to listen and respond to what I requested and my preferences
10 November 2024
Khaled was outstanding in the level of customer service given.
09 November 2024
Simon Griffin kept me aware of the progress of my car from sale to handover. He is excellent
04 November 2024
everyone was very helpful and we did not feel pushed or railroaded however all options were properly explained and all purchase extras were discussed with us.
23 October 2024
Jales Olver the Slaes exec was extremely friendly, helpful and efficient
16 January 2025
The service was very friendly and there was a comfortable area to wait for car to be worked on, with refreshments. I was also advised of stages of car service throughout the time waiting.
16 January 2025
They sorted the issue waived the bill
16 January 2025
They were helpful, efficient and timely
14 January 2025
Cant say completely satisfied because I still don't know exactly why the fault happened.
14 January 2025
Friendly staff who tried hard to sort things out for me. Very efficient
13 January 2025
Great customer service
13 January 2025
Very good all round except it came back with an sos button inactive warning which it didn't have before (haven't complained as could have been coincidence). Very good customer service though and will still return.
13 January 2025
Very good
13 January 2025
I arrived without appointment because of a puncture on one of my front run flat tyres. Within 20 minutes a I was driving back to work with a replacement vehicle. By 5pm my own repaired car was ready for pick up
12 January 2025
Very professional, James Major updated me at all times with no hidden costs or surprises. When my car needed to be kept overnight, a courtesy car was quickly arranged to get me home as there is no access to public transport between there & my home
11 January 2025
Some goodies provided to offset inconvenience of recall.
11 January 2025
I was satisfied
11 January 2025
Timely and professional.
11 January 2025
The MoT was completed
03 January 2025
Two stars as the service manager decided to not charge us for the service. I returned with the courtesy car as keys from an X3 were left in the car.
03 January 2025
Recieved a courtesy car, Sophie was very friendly and knowledgeable.
31 December 2024
Easy to deal with, patient and informative. Shah was super helpful and made buying a new car easy, straightforward and there wasn't anything that he didn't cover, kept me informed
30 December 2024
The staff were extremely helpful and proactive.
30 December 2024
I filled out a check-in form before I came and some of that detail wasn't even registered with the consultant. That cost me half an hour delay on a service that already took the whole day.
27 December 2024
Sophie was really helpful and looked after me brilliantly
26 December 2024
Helpful from the start
26 December 2024
The vehicle was in the service department to diagnose and battery 'draining issue'. Conclusion established that it could be due to the new battery not being reset. This would either solve, if not a new battery more likely to solve the issue.
25 December 2024
Once BMW was able to supply the required parts required to resolve the call back Barretts have been efficient in providing the expected service.
24 December 2024
Absolutely brilliant, friendly staff, very efficient and overall the best BMW centre by far!
23 December 2024
Satisfied with service and work
23 December 2024
Kept informed about the whole process throughout
23 December 2024
Prompt efficient service
22 December 2024
Couldn't fault service
22 December 2024
Price
21 December 2024
Easy process and polite, engaging personnel.
21 December 2024
Had to call to find out whether car was ready and having paid for a check, didn't let me know about the tyre issue until I arrived to pick up the car.
19 December 2024
Confusion over what work was required, my key was scanned before booking was made, then I was contacted after leaving the car there to say extra work was required, car not cleaned as promised, even though I waited 40 minutes upon collection, no care
19 December 2024
Reception staff were great, just let down by the final event.
19 December 2024
Great customer service!
18 December 2024
Drop off at 08:00 as agreed. Service not complete until 17:30. Too late to manage additional minor work identified during the service. I will probably use another centre next time.
18 December 2024
Staff kept me well informed and looked after, went the extra mile to drop me in town and looked after my car when it was in their care
17 December 2024
It was a pleasure to come to such a wonderful place thank you
16 December 2024
I like BMW.
16 December 2024
Welcoming reception team and showroom assistant.
16 December 2024
Poor service and hard work dealing with you guys
16 December 2024
3 visits to correct last fault with exhaust gas cooler now completed. Still have recall pending and emergency SOS is still inoperable
16 December 2024
All OK
14 December 2024
Sophie was great , really helpful and kept me notified of progress of my vehicle
11 December 2024
Service was excellent
11 December 2024
Top marks always helping customers what ever , we had Sophie Simpson she was a lovely lady sorted my appointment and car with no hassle at all thankyou.
11 December 2024
Tanya was brilliant, answered all my queries and sorted out the additional work I required with ease. It didn't feel like a hard sell which sometimes in car dealerships it can.
10 December 2024
The service received by Sophie has always been exceptional and this time was no different.
10 December 2024
Extremely satisfied
10 December 2024
The down side was the collection.
09 December 2024
Good service from booking car to collecting
09 December 2024
Barretts have always given me good service
08 December 2024
Sophie particularly made the difference. She was professsional, proactive and demonstrated great customer care.
07 December 2024
Excellent reliable service
06 December 2024
I would like to highlight how good Sophie and a keeping me informed.
05 December 2024
Exceptional
05 December 2024
Nothing to complain about excellent service received
05 December 2024
Friendly and helpful staff
04 December 2024
Good service pick up the car and return back early afternoon
03 December 2024
Staff in reception are very friendly and helpful going the extra mile. Technician also friendly but did not follow up with quote for work requested
03 December 2024
Very satisfying
03 December 2024
Very helpful
02 December 2024
Because I was given a very dirty car to drive home after they carried out the work on the car
02 December 2024
Car came back clean and appreciated the collect and return service. Please keep this courtesy service up.
02 December 2024
Very welcoming
02 December 2024
Barretts always do as they say they will. Car collected and delivered back in good time with no issues.
02 December 2024
MOT carried out promptly. Kept informed about progress. Given lift home when car had to be kept overnight.
01 December 2024
Did not tell the truth about investigating the issue no faith that work is carried out . Spent over £800 in 2 weeks and no customer service received
29 November 2024
Very happy
28 November 2024
Aaron was very helpful in dealing with unexpected delays, finding a very good solution.
27 November 2024
Good and efficient
26 November 2024
Receptionist was very helpful.
25 November 2024
Friendly and effective service
25 November 2024
From arrival to departure everything was smooth and informative
25 November 2024
Kept me informed before and during my visit, comfortable waiting area with complimentary coffee etc
24 November 2024
Quick, efficient, but not cheap!
24 November 2024
Everything completed on time car washed and hoovered
24 November 2024
Sophie Simpson looked after us (and the car) very well. She kept us informed throughout the day on the progress and outcome of the investigation. Thank you.
24 November 2024
Helpful staff, quick delivery
23 November 2024
All staff members pleasant and helpful,
23 November 2024
Great
22 November 2024
The car was not cleaned. I had mentioned that it had a ppf wrap on it and to be careful with a jet wash. I wash my car by hand due to this and could not see why this was not an option. Apart from that, the experience was fine.
21 November 2024
Great experience as always top 100%
20 November 2024
Wonderfully helpful and friendly.
20 November 2024
The whole team where amazing and got My car working very quickly so that I could go to the hospital where my husband had had a heart attack
19 November 2024
Issue was dealt with very efficiently.
19 November 2024
Issues were found during a car inspection at the MoT. All issues fixed. The assistant was attentive and was eager to please. The price is eye wateringly high.
18 November 2024
Recall issue, service was great
18 November 2024
We found the Showroom personal very helpful and pleasant to talk to .
18 November 2024
Communication on timing of the job poor. Offset my the immaculate condition in which my vehicle was returned.
17 November 2024
I do not believe you can improve on the service I received.
17 November 2024
Prompt service
17 November 2024
Great service polite staff good job all sorted.
17 November 2024
Excellent communication, work carried out to usual high standard and efficient.
16 November 2024
Everything was done quick and efficient, customer service was great, overall great experience
16 November 2024
They tried to get the tyres changed but the lease company wouldn't allow it. Nice to try though
16 November 2024
Interim response pending inspection of adblue system failure - which isn't happening until the best part of two weeks later due to lack of loan cars
15 November 2024
Asked for valet but wasn't done at all
15 November 2024
The service was done in teh time frame they said and I was given updates along the way.
15 November 2024
Unfortunately whilst the problem was initially fixed it has reoccurred. Hopefully the next visit will resolve the issue.
14 November 2024
They diagnosed the fault and repaired my car quickly with no hassle. This dealership is convenient and helpful.
14 November 2024
Nice friendly staff
14 November 2024
Excellent service and staff at Barretts 10/10
12 November 2024
My car started smoking as I got home. Barrets came out, retrieved it and brought it back. Coolant had been spilt on the engine cover and hadn't been wiped away.
11 November 2024
Good service and feedback
11 November 2024
Very good systematic running smoothly
10 November 2024
The staff were all very friendly and my experience was fine, except for the above.
09 November 2024
Pleasant and friendly staff.
09 November 2024
Shame my car wasn't cleaned
08 November 2024
Great communication start to finish.
08 November 2024
As before all good experience and when i picked up my car and Aaron took me through the work i had done.
07 November 2024
Very good
06 November 2024
Repair under recall. No charge
06 November 2024
They were helpful and friendly from the call to book to walking in and using the waiting area during the recall job till I walked out the door. The report was good but the verbal recording was spoken too quickly and was difficult to fully understand
06 November 2024
Was helped and kept informed
06 November 2024
Problem eventually sorted out although I also asked for someone to look at front right fog light which was /is loose. Sophie confirmed request passed to technician but fog light still loose and no info given re the issue
06 November 2024
Total confidence in Barrettes BMW Ashford.
06 November 2024
Shoutout to Courtney Fletcher for recognizing my needs and getting a larger courtesy vehicle swapped to my home. Very attentive and I'm certain she helped me meet deadlines for getting my vehicle back before a critical trip that required my X5 back.
05 November 2024
Early drop off great with 'real' person support-brilliant. Staff were friendly and courteous. Had to phone for updates on my car, tried to charge £246 to take off a tyre on a cracked rim and fit the tyre back on to a new rim they were supplying. 3.5#
05 November 2024
Courtesy car was changed from a 520d to an electric mini at the last minute. I couldn't charge it so couldn't use it. Then when I collected my car the service had not been updated on the car so I had to return to the garage to get it updated.
04 November 2024
Hassle free
04 November 2024
Excellent customer service
04 November 2024
Barretts staff were friendly and helpful. They also gave out some merchandise which i wasn't expecting, so was a pleasant surprise.
03 November 2024
Very helpful with organising a courtsey car for me for the day as my husband was in hospital.
03 November 2024
The service was quite negative and felt they were unable to assist. They eventually moved the camera to a place I was told previously they couldn't do. I was told we couldn't not return the camera but what happened to the 14 day cool of period
02 November 2024
My car was in for a recall. Easy, quick drop off as i booked vehicle in online. I was kept informed throughout the day. My car received a complimentary health check, was valeted and BMW goodies left on the passenger seat. Drove away smiling ..
01 November 2024
You did what was required with a smile
31 October 2024
Excellent service
30 October 2024
Everything was first class
28 October 2024
The work was done within the time estimated and I got a complementary wash and valet.
28 October 2024
Wrote tyre I had told them had suffered considerable pressure loss OK in a health check report. Identified another tyre had blistered after 3000m and rejected possibility of manufacturing fault. Underinflated new tyre. Oily print on pale interior.
28 October 2024
Great service and work done quickly
25 October 2024
The car was washed and the whole process was handled extremely well by Sophie
24 October 2024
All aspects of my service were clearly completed and itemised with information as to what was conducted and what was advisory.
24 October 2024
As above plus very pleasant and helpful staff. Very nice courtesy car provided
24 October 2024
Service plus vehicle recalls all went as scheduled and process was fully explained when i arrived at the dealership.
23 October 2024
Chloe (Service Dept) was very helpful and efficient. Very good customer care service.
14 January 2025
2 words, Simon Griffin!!