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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
230 ratings and 177 comments received in the last 90 days.
04 September 2026
All the team were welcoming and knowledgeable. Nothing was too much
29 August 2026
Smooth and flawless service.
26 August 2026
Tis is our second purchase from Barretts and we were very happy with the way the purchase went.
20 August 2026
All OK.
10 August 2026
Was so easy to deal with khalid was great and make it very easy for me I would highly recommend
04 August 2026
Bradley Roy looked after me from the very start and he introduced Michael Whitfield about half way through the process to assist him. Both very professional throughout with excellent knowledge of the brand and vehicle concerned.
04 August 2026
James Olver was an excellent sales rep, thoroughly knowledgable of the M3 Touring and went above and beyond to match me with the right car.
03 August 2026
Lydia Kearney was leading a very professional and competent BMW sales team everything was efficiently handled, from Finance, Documentation down to the actual 1 Series M 120 Sports being handed over, for me to leave the showroom in good order on time.
26 July 2026
Told by Simon Griffen no hurry for order to get May 2026 delivery & promised to contact me if supply dates running out for May 2026 but when I placed order in Dec no delivery until July Christopher Hogben brilliant
26 July 2026
I had an excellent experience from start to finish. The team were friendly, professional and kept me informed throughout the process. The purchase and handover were smooth, and I couldn't be happier with the service I received.
26 July 2026
Freindly, helpful, and knowlegeable sales and financial team.
21 July 2026
The sales specialist I was with (Shah Chowdhury) was very helpful, kind and knowledgeable. The whole process was smooth and I was in and out with a brand new BMW within a few days!
20 July 2026
James was excellent in helping me get exactly the right vehicle and deal.
20 July 2026
Good deal and Khaled was so helpful and patient.
14 July 2026
So pleased Chris went above and beyond to help me find the car I loved and wanted
12 July 2026
1st class service
12 July 2026
Khaled Hamid of Barretts BMW in Ashford Kent and his team were extremely helpful throughout the process.
07 July 2026
I cannot praise Shah enough for the service he has given me throughout the journey i have been on changing my car, choosing a new one. He is incredibly intuitive, supportive, kind and above all patient with me, especially as I kept changing my mind.
05 July 2026
Chris, Brad and Erin were all so very helpful suiting the whole process of getting the new vehicle. They all went above and beyond to ensure that I was kept informed throughout the whole process. They are all a credit to your firm
03 July 2026
Great support from Khaled and Brad
03 July 2026
Service was very good especially from Erin and Tristan at the Ashford branch. Very smooth service
03 July 2026
Fast courtious service very professional and knowledgeable staff .
02 July 2026
Very high standard of knowledge and care throughout, Chris Hogben looked after us exceptionally.
25 June 2026
The team at Barrett's BMW Ashford were superb in all aspects of the purchase.
21 June 2026
Shah is always really good, professional & efficient.
21 June 2026
Quite simply the staff. Excellent service friendly and knowledgeable.
19 June 2026
Friendly and very helpful
09 September 2026
Work all carried out, took a bit longer than expected. Friendly staff .
08 September 2026
Felt happy with service
08 September 2026
Once my car was taken to Barrett's BMW Ashford a young called Sophie Simpson took over, she sourced a new wheel and tyre and my was fixed the same day. This young lady is very polite and reliable and a credit to your company
08 September 2026
Smooth
07 September 2026
Good communication throughout from friendly and helpful staff.
07 September 2026
Sophie was an absolute dream to work with, thankyou for your service.
06 September 2026
I had a brake fluid change and a new tyre, car was also washed. Work was completed without issues and in good time.
05 September 2026
Very Professional and Excellent Customer Service
04 September 2026
Had the car from 9-5, but didn't start on it until about 3pm. Why dont they schedule afternoon or morning slots ? When I picked the car up I authorised a new key battery but no one could tell me if this had been done. In the end they did it FoC!
03 September 2026
All on time with no issues encountered
03 September 2026
You weren't able to fix the intermittent fault with the boot opening. Staff were friendly but that's not the same as having the car fixed!
03 September 2026
I was kept up to speed at all stages. Hire car was offered which I took up. Overall a great service.
02 September 2026
My car had to go in more than once because of some unexpected problems in the workshop which I do understand is not always avoidable. Overall I was as usual very happy with the service provided
01 September 2026
Because the included walk around video was very useful in alerting me to a faulty exhaust clamp. Service staff very helpful and professional. Complimentary valet.
01 September 2026
Sophie the service manager was exceptional, she always endeavours to please
01 September 2026
The MOT waiting appointment was completed in the suggest time scale with no issues.
01 September 2026
Great Service
31 August 2026
Great, im very happy
30 August 2026
Sophie was brilliant. Very helpful and kept me up to date with progress reports.
30 August 2026
Service was excellent Car cleaning wasn't great I know it was complimentary but should be to a better standard.
30 August 2026
Really easy, nice service and you even washed my car.
30 August 2026
Very accommodating
27 August 2026
they cleaned my car after efficient MOT
26 August 2026
Efficient response to an unscheduled breakdown
26 August 2026
Swift service
25 August 2026
The team managed to book me in quickly, kept me updated the whole time. James went above and beyond to explain the plan with my car but also assisted my wife on some information with hers.
25 August 2026
Good service and helpful people
24 August 2026
Did not vacuum the boot compartment. Other wise all VG.
24 August 2026
I was looked after very well.
24 August 2026
Perfectly satisfied. Polite and friendly staff. Immaculate environment. Comfortable in the knowledge my vehicle is in safe and trusted hands.
23 August 2026
Everything was done smoothly
23 August 2026
Have purchased 3 vehicles from Barratts Ashford since 2017 and have always returned there for vehicle servicing MOT etc as very happy with their service and staff.
20 August 2026
Problem was not fixed
20 August 2026
Sophie dealt with me from start to finish and is a credit to barretts.
20 August 2026
Replacement rear discs and pads service could not be completed as the technician was unable to remove the parts. With no courtesy car available, the car left the dealership in the same state as it arrived two hours later.
20 August 2026
All staff are extremely friendly and courteous
19 August 2026
There were no issues throughout.
19 August 2026
Whilst I am not entirely supportive of having to pay 50% for replacement of something that was replaced less than 2 years ago and paid for fully then I am grateful for Broad Oak's efforts particularly of Sophie.
19 August 2026
Very simple, straightforward & speedy check-in & collection service.
18 August 2026
I replaced my tires last year with BMW recommended tires. A year later I was recommended to change them again. I expect BMW tires to be more durable. The additional recommended costs were too expensive and unexpected.
17 August 2026
The team was curtius & kept me informald at all times.
17 August 2026
James is always helpful, empathetic and polite, providing explanations when required. The vehicle is returned in sparkling condition.
17 August 2026
Because the staff was quick to change the tyres but not service the car re oil and other issues so I need to take a further day off to book the car for additional service
16 August 2026
Very efficient and helpful staff.
16 August 2026
Efficient diagnosis and resolution. Fuss free service and kept me updated throughout. A vital component in BMW ownership. Thank you!
16 August 2026
Great service, lovely showroom.
15 August 2026
Sophie is great at her job.
15 August 2026
Everything went smoothly without any issues, the staff were friendly and very helpful.
15 August 2026
I had a waiting appointment and the lounge area and facilities were fine - and the job was done within the expected timescale.
12 August 2026
Excellent service and very timely in undertaking the MOT.
12 August 2026
I was very disappointed with the service. The authorised rear brake work was not completed, yet I was charged for items relating to it. Communication was poor and I had to arrange the brake work elsewhere.
12 August 2026
good friendly staff
12 August 2026
My car was in for an MoT - it was promptly carried out and I was then advised that it was ready for collection. My car was also cleaned and vacuumed.
12 August 2026
good communication, car cleaned, repairs all done
11 August 2026
Brake fluid change service carried out ok, checking in system unfriendly and does not allow you to talk to your service advisor to raise and deal with any other points you wish to discuss.
10 August 2026
The car wash was terrible. The overall quality was very poor, and my windows are all dirty after the service.
09 August 2026
Treated with courtesy, excellent customer service and kept informed of the process during the service
09 August 2026
I am very satisfied with all the services provided .
09 August 2026
Professional service throughout
09 August 2026
Barretts are always fantastic in every way at there service centres Ashford and Canterbury Thats why I've been a customer for many years
08 August 2026
Efficient , personable staff. Pleasant surroundings .Comprehensive MOT update.
05 August 2026
Work carried out efficiently and in less than estimated time.
05 August 2026
Speedy work. Very helpful with customer care.
04 August 2026
Everything done as it should be.
04 August 2026
The service was carried out in a timely and efficient manor, and a hot desk was made available to me to work whilst the service was carried out.
03 August 2026
Everything handled exactly as you expect it to be.
03 August 2026
Jodie Glasgow provided a very good support. Tech team done their work so over all good experience.
02 August 2026
Kept appraised through the entire process.
02 August 2026
Clean environment, pleasant staff, work completed as detailed.
02 August 2026
Booked in as a waiting job and I expected it to be around 3 hours which it was Disapointed that at no time was I updated Service wash really let this visit down did not have time to go back, looked like dried with a muddy leather.drop glass appalling
02 August 2026
The service provided was exactly what was agreed, it started on time and was finished sooner than expected.
01 August 2026
Told wrong information after diagnosis
31 July 2026
Really good customer service and kept me informed.
30 July 2026
I received a call that my car was ready but when I got to BMW I had to wait as they were not expecting me. I was told the adblue top up should have been done- it wasn't. I then had to chase for my invoice as it wasn't sent over. Very disorganised.
30 July 2026
Made welcome and you did what was required in timely manner at reasonable price
30 July 2026
Very helpful and willing staff
30 July 2026
All staff were really friendly and helpful. Lots of comms so i jnow whats happening. I had a cancellation from BMW in Maidstone via text and they couldn't even find the time to ring me so have started using Ashford which is out of my way.
29 July 2026
Very efficient
29 July 2026
I had a bad experience with BMW last year but I guess sometimes it could be one member of staff that lets it down for the whole team, she has since left apparently. I was really pleased this tone with the full service and tge staff were very efficien
29 July 2026
Very pleased had a few things fixed and they got fixed in the same day amazing customer service car came back very clean
28 July 2026
Preparation and delivery of my new car and receiving back my old car, as part-exchange, was excellent and well organised.
28 July 2026
Sophie is always amazing.
28 July 2026
Brilliant service from Barretts. The team are always extremely helpful and provide the extra touch to make the customer feel valued, even transported us to our hotel and collected us when the car was finished. Jodie Glasgow was outstanding.
28 July 2026
All staff members were very helpful
27 July 2026
It was all good, just have to return for a repair I thought might have been done on the day
26 July 2026
Great staff and work done in good time.
25 July 2026
Was kept updated
22 July 2026
I'm completely satisfied with the service, the politeness of the staff and the efficiency of all concerned. However I haven't received a written list of the procedures carried out for which I paid and a receipt.Please email it to me. Thank you
21 July 2026
Brendan went above and beyond by liaising with a separate dealership to make sure that they corrected a mistake made when selling me the car. I know the previous dealership are hard to deal with so I really appreciated this
19 July 2026
Employee was very helpful when checking in, drinks and biscuits were welcome, showroom was clean and tidy, the salesman I spoke to who had sold me the car originally remembered me and the young lady who explained my invoice was knowledgeable.
19 July 2026
Efficient service by professional staff. Fully satisfied with all aspects.
19 July 2026
Service is normally pretty good. A bit of confusion over tyres but James gave me a call and we got that sorted. Car still saying service is due though
19 July 2026
Excellent service from the team at Barretts
15 July 2026
Sophie Simpson in service was excellent and went that extra mile. An absloute pleasure to deal with, professional, friendly and couteous. She went that extra mile to resolve my service demands.
15 July 2026
Very helpful and professional as always
15 July 2026
Great service
14 July 2026
Friendly, efficient and thorough. Clearly keen to keep their customers
14 July 2026
Extremely satisfied, very friendly people
14 July 2026
James managed both the planned work and the unexpected issues in an efficient and expedient manner.
14 July 2026
The service reception team was welcoming and friendly. James was helpful and courteous and kept me informed during the process.
13 July 2026
Very efficient service.
13 July 2026
Great job as always
13 July 2026
I was very impressed with the speed in which this was conducted and the updates that I received from the service advisor. (I can't remember her name but dark haired and wore glasses) Also my thanks to query re why no invoice as I have a service plan
13 July 2026
Efficient and informative. Very professional.
13 July 2026
Thorough inspection and a quick repair. Professional and courteous.
13 July 2026
As soon as I walked in the atmosphere was friendly with and helpful. Offered coffee. Great.
12 July 2026
The staff on reception were great warm and welcoming
12 July 2026
Brenda was excellent in communication and politeness and for once had prepared well when he had to give me bad news that my tyres hadn't turned up but he has a car available but there does too often seem to be something with a service
12 July 2026
I took my car in due to heating not working on the car. They said they couldn't find any faults with it . A diagnostic check was done. I got the car back but the heating is still not working properly. I have a BMW warranty on my car
12 July 2026
Very satisfied
12 July 2026
Cross referenced my vehicle report with another on next ramp resulting in recall to site for unrequired work to be undertaken. mistake corrected on return visit NO WORK REQUIRED this is currently under investigation by site management.
12 July 2026
Very happy with the prompt service
11 July 2026
all of the staff went out of their way to be as helpful as possible. I could not ask for better service, from reception through to the workshop.
11 July 2026
Very efficient and attentive, no surprises and the work was done to a good standard.
10 July 2026
The problem has not been resolved and I have paid a significant amount for unnecessary work. I was treated like someone who was making a fuss over nothing. I have been a good customer, buying three new cars here. I am not the idiot you seem to think.
09 July 2026
Didnt feel understood about the bonnet problem and the fact we had had a customer service van previously who had actually told us what the problem was
09 July 2026
Thorough inspection
09 July 2026
Booking the car in was an excellent experience with the person listening and suggesting what to do, very friendly, knowledgeable and efficient.
09 July 2026
Very helpful and friendly staff, kept me updated throughout the process and payment and handover was quick and simple
09 July 2026
Service work itself done, but chaotic process on the day. I understand we had an appointment without a fixed time, but in reality that meant the car was done last! Plates not replaced due to lack of time nor was a valuation supplied - both requested
09 July 2026
Waited in garage for oil and filter and mot took 3 hours. Hottest day of the year
09 July 2026
Sophie was good
08 July 2026
From start to finish Sophie Simpson was a dream to deal with. After trying to deal with Stratsone (I liken to pulling teeth), Sophie just made it real easy. She's not a rocket scientist and doesnt need to be. All I wanted was reliable communication.
07 July 2026
I was impressed by the thoroughness of the Service Video created by Alex Enderby, which provided me with valuable information. I was further impressed by the customer service provided by James Major.
07 July 2026
Khalid went abive send beyond, adapting the car exactly to our needs. He was honest, helpful and supportive. Excellent experience
07 July 2026
Quick, professional service. Everything explained in detail up front and all questions answered.
04 July 2026
Sophie was great. The issue re the leaky tyre remains unresolved though
04 July 2026
Until my new car purchased in September 2025 is fault free from its current reoccurring problem I will be dissatisfied. I feel I don't get the attention an unhappy customer should receive.
04 July 2026
All good
04 July 2026
Excellent, i cannot fault the service i received. Special thanks to Sophie Simpson for coordinating everthing during the servicing. So much so ibought another BMW. Well done Barretts, again.
03 July 2026
I am retired. During the recent heatwave your Centre/showroom provided me with an ideal cool place to unwind(reading a book) from my very busy lifestyle.
30 June 2026
Everything worked as it should from booking the appointment, checking in, making payment and collecting the car.
30 June 2026
Everyone was very helpful. James major who managed the service and provided me with full details was also very helpful. The service is completed and engine oil replaced. However I will need to book an appointment in October to deal with Rear tyres
29 June 2026
Booking went without any problems
28 June 2026
Booking easy Had to phone for waiting service Lady helped to check-in and Wi-Fi connection Service on time After cleaning boot prints left on mats Sent back Mats cleaned were wet on leaving Paper cover was provided
27 June 2026
Staff were very nice. I waited for MOT at the garage - it was nice, quiet and pleasant to stay there. I actually much prefer Ashford to Canterbury.
27 June 2026
Jodie was so so helpful throughout the whole experience and kept me updated with everything and was just so kind and helpful
27 June 2026
Great service and finished on time
26 June 2026
Great welcome from all staff, from check in to collection. Sophie Simpson my contact, made everything easy explaining work to be undertaken and as usual work carried out to a high standard.
26 June 2026
Excellent service from dropping my car off to getting it back fully repaired Nothing was too much trouble and the attention to detail was excellent
25 June 2026
Car was in for a safety recall. Work seems to have been done
25 June 2026
Warranty replacement of piano black inserts at front air scoops. Bumper was removed but not re-fitted correctly, misaligned. Repair rejected, car left for another day. Second collection fine. All good from Barretts who just wanted a happy customer.
24 June 2026
I was given the information and updated with what I needed to know, without chasing. when the car needed to stay with Ashford I was provided a courtesy car with no issues.
23 June 2026
Quick response and through safety check given satisfaction safety matter
18 June 2026
I always deal with Sophie Simpson in the service department and she has always been excellent.
18 June 2026
Very professional service throughout
18 June 2026
Great service. Wonderful reception and assistance with checking in by Laura and Sophie was exceptional throughout.She updated me continually on the progress. The unscheduled puncture repair was gratefully integrated into my MOT and service schedule
18 June 2026
Because you did the job and cleaned my car.
16 June 2026
Welcoming and helpful reception and service engineer and work carried out.
FIND Barretts Ashford BMW
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed.
Phone
- 01233 500555
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08.00 - 18:00
- Sat:1st Saturday of the month only 10:00 - 16:00
- Sun:Closed
Phone
- 01233 224999
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:1st Saturday of the month only 08:00 - 12.30
- Sun:Closed
Phone
- 01233 504330
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
05 September 2026
The overall process of purchasing the car and delivery of the car has been very good. The experience has reflected the premium product.