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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
319 ratings and 182 comments received in the last 90 days.
27 November 2023
Carla made it all easy and effortless. She is very organised and helpful. We are very grateful. Ian vas very patient and helpful as well. Thank you very much to both of you.
25 November 2023
See above response
25 November 2023
See above response
24 November 2023
Very friendly
21 November 2023
Exceeded our expectation of delivery time. We were always kept informed and presentation of car to us was done in a very special way.
16 November 2023
Richard was brilliant
10 November 2023
Communication was good. Delivery arrived on time with a personable and pleasant driver.
08 November 2023
Again due to excellent service and being kep well informed at all times, Chris Hogben was fantastic.
08 November 2023
Very pleased, I enjoyed the process of building my new BMW X3 with Khaled Hamid from your sales team, he offered great advice and kept me up to date all through the build process. The result, a vehicle that ticks all the boxes for me.
06 November 2023
All went well
04 November 2023
Fun, exciting and informative
02 November 2023
No criticism whatsoever.
30 October 2023
It was simple and easy to do very professional sale was quick
28 October 2023
All OK, as it should be.
26 October 2023
A few bumps along the process but i was pleased with the end results.
25 October 2023
Very
24 October 2023
This dealership is focused on good customer service.
21 October 2023
Per previous comments the support and advice from Chris Hogben was great.
20 October 2023
Excellent service..
15 October 2023
Good team
12 October 2023
Fantastic dealership very helpful staff and excellent car
09 October 2023
Very helpful and attentive
09 October 2023
Very smooth process
09 October 2023
Nothing was too much trouble
09 October 2023
Professional and very helpful service provided by fantastic people. Calid was amazing ??
09 October 2023
Our salesman was great, it wasnt his fault the car was faulty.
07 October 2023
All the staff are very helpful especially khaled that I delt with
05 October 2023
Quick and easy
05 October 2023
All those involved were very helpful, approachable and easy to deal with.
05 October 2023
Khalid has been amazing from the very first phone call to the follow ups after delivery. It has been a pleasure to have him as my new sales advisor. Michael Harkin has also been excellent. Both are so professional and bring personal touch.
04 October 2023
From day one I got a great deal and then regular updates as things progressed. Every time I called I got a fast response. A total contrast to the poor service I got from Audi.
04 October 2023
Disappointed with the partner for electric charging. I have been told by the BMW sales team that they were used to do this connectivity on flats. When reached out they put so many objections that I had to decline the offer.
01 October 2023
All the people (Carla, Kane and Michael) I dealt with were very helpful and answered the many questions I had (distance purchase) promptly and with the information I wanted.
29 September 2023
It was a smooth transition from the day I ordered the car to the day I picked it up very happy with the service Khaled provided and also thank you to all staff at the BMW Barretts ashford
27 September 2023
The handover was smooth, all queries were answered, time was taken to ensure I was comfortable with the operation of the cars key features
24 September 2023
Very good
20 September 2023
Great communication at Barretts BMW, I was regularly updated on the build process of my new car. Any questions I had were promptly answered. Steps were taken to accommodate my work schedule to make the collection process much easier for me.
29 November 2023
Work was carried out in the promised time and at the agreed price. Staff were very helpful and friendly.
29 November 2023
Sophie's communication was top class and she made sure I had a car sorted as the repairs would take longer than expected.
29 November 2023
Again efficient, friendly service. I was kept updated on what was happening. I was very impressed with the cars condition when I collected it, having been cleaned by BMW Staff, it was excellent service.
29 November 2023
good
29 November 2023
As above
29 November 2023
Excellent customer service and professional manner
29 November 2023
The service advisor Lucy couldn't have been more helpful and made sure that we didn't have to wait around all day for our car to be serviced.
29 November 2023
See above
28 November 2023
Very satisfying
28 November 2023
See above
28 November 2023
Clean and efficient
28 November 2023
Don't usually put my vehicle into Ashford branch of Barrett's but very pleased with all aspects of service, great to see more women in the industry.
24 November 2023
very professional ,
23 November 2023
Provided with loan vehicle and kept informed of progress.
22 November 2023
Vert friendlyband helpful
22 November 2023
As above
20 November 2023
Air bag replaced, car cleaned inside and out, tea/coffee whilst i waited
20 November 2023
Everything explained to me prior to the service, along the way and on completion
19 November 2023
I appreciated the discount you offered for customer loyalty. Everyone I spoke to was friendly and helpful. The car collection service was perfect.
19 November 2023
BMW call back , ashford could not have done more in helping .
19 November 2023
Car was purchased last December with 11 months until first mot. All work was carried out free of charge as promised.
18 November 2023
All work done was re calles
17 November 2023
Again service was good but quote to replace 2 back tyres was £150 more than the local tyre company
17 November 2023
Great customer service and I trust them with my vehicle
16 November 2023
They did everything expected for this service. The faff were pleasant and helpful both for the booking and reception.
14 November 2023
As above
14 November 2023
Excellent service
14 November 2023
Letter have been left in the car not to wash or touch bodywork as it had recently paint correction and ceramic coat, noted on the system added by the service adviser, notes left in the app while check in YET manager still made his own formal decision
13 November 2023
See above answer
13 November 2023
As above.
13 November 2023
Very satisfied due to being offered a courtesy car as some other BMW dealerships don't. Sophie was also very helpful and kept me updated throughout the day
13 November 2023
They helped me get a few things in order with my X3 but werenot able to help me with a warning message regarding my emergency call system without charging me £190 for an investigation before making a claim for goodwill to fix a known problem.
13 November 2023
As. Above
13 November 2023
See above comment.
13 November 2023
All good but would have liked a loan car or car pickup as spent time going to and fro with my wife
13 November 2023
Due to availability I couldn't book a 'while you wait' MOT, but needed my car by 14:30 for the school pick up, so I appreciate getting my car early. I also appreciate being able to get power for my work laptop, along with the coffees!
13 November 2023
Problem free
12 November 2023
Work completed in good time. Service was 4 hours. Only lost half a day.
12 November 2023
The car was returned dirty. I have had several service appointments with BMW and never seen the car returned in such a state before. It was as if whoever was tasked with it did the job without much care. There were interior patches left undone.
12 November 2023
As ever spot on.
12 November 2023
Very friendly staff, and helpful
11 November 2023
Same as question 1
11 November 2023
Good, but far too expensive. One tyre for my car should not of cost over £270 especially against other tyre outlets. Oil service likewise. If car was not under extended warranty then would of gone elsewhere. No discount on MOT either.
11 November 2023
Prompt and professional service. Organised and clean environment
10 November 2023
Great service
08 November 2023
From the greeting at reception to service personnel always warm interaction.
08 November 2023
Sophie couldn't have been more friendly and happy!
07 November 2023
Always a great experience coming here. Staff are super friendly
06 November 2023
as already stated
06 November 2023
The service was excellent, but the cost was high.
05 November 2023
See above
05 November 2023
As above
05 November 2023
Again friendly staff and service department couldn't do enough to ensure I was updated
05 November 2023
Sophie was amazing !
04 November 2023
The car did not have a service but the pick up and delivery service for the air bag recall went very smoothly. However, I question why a faulty airbag was installed in the first place given BMW's acclaimed reputation for reliability.
02 November 2023
All good work
02 November 2023
I was under the impression going by the booking slots online that the earlier you brought the car to the centre the sooner you get it back. I was also offered a car wash but then couldn't fit it in. I know this is not a given but be more specific abo
02 November 2023
Efficient and friendly staff & good products.
02 November 2023
Couldn't have been better
01 November 2023
I have not experienced anything less than total competence and positive service performances
31 October 2023
Great service
30 October 2023
I get what I pay for
30 October 2023
Easy to arrange, staff very helpful.
30 October 2023
Great service and a lovely clean car inside and out.
30 October 2023
The lady who looked after our appointments was very efficient and polite
30 October 2023
Why the overall customer service is friendly and courteous, the quality of service is both slow and inadequate, personnel are either not knowledgeable or hesitate to volunteer required information.
28 October 2023
Very Good Customer Care compare other BMW Service providers I had (vines and Synter)
28 October 2023
Even did an inspection of the car which I didn't know would be included to check it over
28 October 2023
Barretts BMW staff are always helpful and friendly. They are also knowledgeable about the BMW products.
25 October 2023
Offered a Great Service
25 October 2023
Front desk very welcoming and informed as promised with updates very impressed Thanks
25 October 2023
Tanya was great but please see above notes
25 October 2023
Continued... I keep an eye on my car thought the MyBMW App and the car was moved quickly then after 10 mins it had it's bonnet lifted and no joking you Tatiana come back and said my car was ready (it took 10 mins)
25 October 2023
Just great service and a clean car
24 October 2023
Very polite efficient and friendly.
24 October 2023
See above comments. I feel I have bought a faulty car. I have not felt valued as a customer and beginning to wish I hadn't bought the car. In this day where competition is so high, BMW need to work harder at retaining their customers.
24 October 2023
See answer one.
24 October 2023
lack of courtesy car is not acceptable
23 October 2023
Good service for the recall but I did ask about sales/part ex whilst there and all sales people were in a meeting and never came back to me later either.
22 October 2023
as above - Sophie Simpson very effective
21 October 2023
Sophie Simpson offered outstanding service from beginning to end. I have been taking my BMW to Barratts for 7 years and this was the best service I have had so far.
20 October 2023
Same
19 October 2023
Very professional experience
18 October 2023
Service was undertaken on a timely basis.
17 October 2023
I was served by Kelly and she was very helpful and understanding.
16 October 2023
Easy process and friendly staff
16 October 2023
Extremely helpful and professional when taking my car for a service
16 October 2023
Everything happened seamlessly!
14 October 2023
Car was scheduled to be collected on Monday pm and whilst the work finished at 4.30 no one could do a road test till the next day. Luckily I was off but it rather messed up a second day
12 October 2023
Overall I'm happy with the service yet concerned with the length of time required to complete the issues related to My vehicle
12 October 2023
I do not have issues with service.
11 October 2023
Attentive staff, very helpful and polite.
11 October 2023
Great communication, went over and above to help
11 October 2023
Turned up on the wrong day but they helped me out
09 October 2023
Repair to airbag which hopefully I will never have to use.
09 October 2023
Top quality seevice
08 October 2023
James and the lady in the Service Department we're a delight to deal with
08 October 2023
Good service and communication
07 October 2023
Sorted car and gave it back clean
05 October 2023
I went to do the recall for my car. They have done the little checks on my vehicle where they mentioned I needed my front brake pads change and it is urgent needs. I took my car to the garage and I have changed them when I didn't have to the garage s
04 October 2023
I was charged a premium price for average service
03 October 2023
I was not kept waiting. Friendly but professional staff. Courteous at all times and very helpful and patient with my technical questions Louise is a credit to you.
03 October 2023
The best experience i have had at any dealership
02 October 2023
Did what they said they would do and were polite and helpful in the process. Stark contrast with my experience at Arden Tunbridge Wells.
02 October 2023
Car was completed in time, phone received to collect, car cleaned inside and out.
02 October 2023
Simon was brilliant from start to finish and made the handover process smooth on the day.
02 October 2023
Did exactly as required
01 October 2023
Efficient and effective and also provided a courtesy car
30 September 2023
Good service that day.
29 September 2023
It was because of a recall issue, and an MOT. Car washed, collected and delivered for a v reasonable price - excellent !
29 September 2023
Efficient, friendly and welcoming staff and service. Regular updates, keeping me informed and updated.
29 September 2023
Tanya was very friendly. Kept me well informed and had great knowledge
28 September 2023
Kelly kept to her word and called me within the 48 hours and explained the issue and that they had ordered the part and was hoping to have it in that afternoon and fixed by the next day. Kelly then contacted me about Lunchtime to say it was ready.
27 September 2023
Excellent and no problems encountered what so ever. Staff very friendly and helpful at time of booking and on service date.
27 September 2023
Kelly-Louise welcomed me and made sure I was comfortable while I waited for the work to be completed on my car. She provided me with all the paperwork by email and was very friendly and professional.
26 September 2023
The service highlighted the need for new front treys and window screen wipers yet you seemed reluctant to provide either. I got the tyres elsewhere and am still to get the wipers
26 September 2023
Great service. Just waiting longer than expected was a bit frustrating.
25 September 2023
Everyone was helpful
25 September 2023
Everything went exactly as planned, and all the staff involved were helpful, professionally and friendly.
24 September 2023
I asked for help to install remote software updates as I had nor been able to do it. Charged £165 + vat without discussion. Surely a warranty issue
24 September 2023
Always buttoned down and professional
24 September 2023
Quick handover process, Very informative email with details about the service and vehicle check.
24 September 2023
The actual fixing of the brakes went well and I am very happy with the work done
21 September 2023
Lee the service manager phoned me personally to resolve the issue with my new M50. Put me in the same model as a loan car and resolved the issues with mine. All done within a very tight timeframe.
19 September 2023
Best service
19 September 2023
I was satisfied as this time someone listened and luckily a software update fixed my car. Previously I felt isolated with the issues I was having and blaming everything else but the car.
18 September 2023
My problem was diagnosed and resolved quickly.
18 September 2023
While some work was done, I am not sure my original complaint was addressed. I came out of the dealership with the same problem the car had going in. I have had to re-book the investigation
17 September 2023
If anyone is interested they can phone me to discuss
17 September 2023
Well looked after with great feedback from technician and service support
16 September 2023
The staff in store were courteous and efficient The service in general seems slow and a little pretentious.
15 September 2023
Some corrosion was checked and confirmed but when I asked if this would be covered under warranty my email was ignored. So at this point there is nothing happening to discuss repairing the corrosion.
12 September 2023
Apparently the sun roof should aallow sand to bypass the seals and allow wind noise into the cabin.
12 September 2023
Clean showrooms and friendly and informative agent.
11 September 2023
No problems. Great service.
11 September 2023
Well informed throughout the whole process, works completed well and on time.
11 September 2023
No problems encountered; all dealt with very efficiently.
10 September 2023
Excellent all round service.
09 September 2023
It was quick and on time , really great job.
09 September 2023
I have already raised a complain by email 3 days ago. Not yet resolved
07 September 2023
BMW Personnel keep me up to date with a telephone call to say when car was ready for collection.
07 September 2023
I was kept informed of work whilst having a coffee and doing some work in the customer waiting area
06 September 2023
Abbie Davis was incredible and actually gave me hope that customer service still exists. She made me feel like she cared and followed up with regular updates. A credit to Barrett's.
05 September 2023
No issues
27 November 2023
Completly satisfied with the staff at Barretts particularly Shah Chowdhury but very disappointed with the car I had purchased