OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
190 ratings and 129 comments received in the last 90 days.
12 February 2026
Very happy. Staff so friendly and the salesperson understood my vehicle requirements
04 February 2026
Process was easy and efficient
30 January 2026
Excellent service and care;
29 January 2026
The whole process from initial dialogue with the sales person (Aaron Norton) to ordering the car and collection was handled very professionally. I dealt with a number of the staff at BArretts Ashford, all of them without exception were excellent.
21 January 2026
Chris Hogben of Barretts was very professional in the whole purchase process and a great ambassador for both the company and brand.
20 January 2026
start to finish, once again a great customer experience.
30 December 2025
Simple answer: very professional in all aspects.
17 December 2025
Chris Hogben & Kane Tickner (BMW Ashford) looked after me during the purchase of my BMW220i and both of them provided the most execeptional service. I am genuinely so delighted with my new car and all they did to make my customer journey so wonderful
11 December 2025
Relaxed atmosphere and no pressure to purchase
01 March 2026
Superb customer service, especially from Aaron. There's been a notable improvement at this dealership in comparison with a couple of years ago.
01 March 2026
good overall but I keep getting a message to update my tyre info / data You changed the two rear tyres - please can you update the data so I don't keep getting alerts everyone I use the car Thanks
28 February 2026
Very friendly
26 February 2026
Efficient and timely service
26 February 2026
Good Service, from the door meeting a receptionist to my service rep Aaron, who was great keeping me informed with the ongoing work and looking after my needs as a customer.
26 February 2026
I've been coming to ashford BMW for 15 years every one is friendly and helpful it's a pleasure doing business with this company. Sophie and Tim are absolutely amazing and are an asset to BMW.
25 February 2026
Service done and repairs needed finished. Payment plan option is a lifesaver!
25 February 2026
Work was completed without my agreement. I was not kept informed of the progress even though I was informed I would be. Am still awaiting the breakdown of works completed and MOT certificate. Incorrect contact details held for me, still after 3 years
25 February 2026
Communication was excellent and great to have the complementary car wash. Sophie Simpson always provides an outstanding service. The reception cannot do enough for you.
25 February 2026
James was excellent and his service levels went above and beyond.
FIND Barretts Ashford BMW
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed.
Phone
- 01233 500555
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08.00 - 18:00
- Sat:1st Saturday of the month only 10:00 - 16:00
- Sun:Closed
Phone
- 01233 224999
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
Address
- The Boulevard, Orbital Business Park, Ashford, TN24 0GA
Opening Hours
- Mon–Fri:08:00 - 17:00
- Sat:1st Saturday of the month only 08:00 - 12.30
- Sun:Closed
Phone
- 01233 504330
Ashford as well as surrounding areas including Folkestone, Dover, Deal and Hythe
20 February 2026
Chris spent a lot of time with us over the choice of car. No problem with handover. Perfectly happy.