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Very friendly and professional service
I would only recommend Ashford bmw as they went out there way for me. The call centre booked me in somewhere different to where I asked. They moved things around to fit my car in straight away and so I wasn't waiting long.
Had a small problem with used car purchase. It was sorted very quickly and to our satisfaction. Courtesy trip in to Ashford was very welcoming and helpful.
BMW completed work that was charged for but have not properly repaired parts under warranty. The part replaced re occurred within 1/2 mike of driving. Someone went sick and then his replacement didn't bother to email as arranged and car was late.
Not satisfied with after sales, lift to station no longer available and frankly your competitors will do this. I will Now service my vehicle outside of bmw or at the least at a franchise that strives for my future business.
I told the service agent that I did not want the car washed as part of the service (which he wrote down on the service documents), however this was then completely ignored and the car had been cleaned when I picked it up.
There are never any courtesy vehicles
As above. A dealer I have used for many and will always return too. You get a personal friendly approach from staff members and nothing is too much trouble.
I let myself down, for once, with regard to my negotiating skills
Josh and his Regional Manager went the extra mile to help replace the faulty Head Unit at BMW's expense and understood my disgruntlement with the situation (with cars relative age and low mileage).
Didn't have to wait too long.
Car was booked in for work & service, on receiving a letter about a recall, I phoned & asked if this could also be done on the day it was booked into the dealership. Sadly this wasn't done as I was told the replacement bolts are on back order.
Was good but I was told I would get sent a video of my car but have not had anything yet
Customer service fantastic
All the staff were very friendly and professional from start to finish.
Total commitment to customer experience by all staff
They could do with more courtesy cars, otherwise spot on.
Couldn't ask for more in every aspect
As already mentioned you seem to suffer from inconsistency. Compared to my visit in August this was completely different in a positive way.
Key battery replacement was faulty so had to return.
I didnt have a car service because it was an end of warranty check but the customer service was top class
The receptionist at the front desk was very helpful and arranged drinks etc.The service advisor explained everything that was to be done on the brake fluid service and said that he would phone me when the car was ready. The car was cleaned for me.
I was disappointed with the level of communication I received. I was expecting a video of the service and to be told a rough pick up time. This would have stopped me having to call the centre twice and run for a train which spoilt the experience.
You should review the records of our visit. Oil cap not replaced. Oil everywhere. Needed a low loader to return which damaged paintwork. Had to wait hours for a courtesy car.
I always receive 1st class service when I take my car to Barretts BMW.
Work was commenced and completed on time as arranged
Barretts Ashford has been good in sorting out problem, it took nearly 6 months to get this sorted. Car was not clean after service and they had to clean it on second visit.
Good service experience
They always give a customer time and look into the vehicle for any issues - the extra car wash at end whenever my car is taken in is always a good bonus
Perfect every time.
Excellent prompt follow-up on a couple of queries which I raised. Car returned to my home clean and fixed!
You feel at ease knowing you car will get the best service, everything is explained on collection, and is always cleaned to a high standard.
Every thing was like clockwork - I was kept informed & efficient
The service provided included the resolution and more importantly the method of resolution taken to rectify a minor fault that the car had developed. Nothing was to much trouble for the service team and they exceeded my expectations.
The work was done to a high standard and car cleaned afterwards
Very good service from Dan at Barretts Ashford. - the reason we bought from there and not Park Lane
See answer 1A. additionally I was kept regularly informed as to the progress of the manufacture/delivery which was helpful.
Again. Professionalism from Kane, he wasnt condescending, thorough detail of options etc.
The sales person was very helpful and spent lots of time with us when we collected the vehicle explaining what all the various switches actually do.
Overall a very good service thats why I have come back to Ashford Bmw
I purchased my car from Barretts BMW Ashford and dealt with Shah who was extreamly helpful.
Very helpful when selecting options for the car.Timely updates on the build progress.Smooth process the day we collected the car.We didn't feel pushed into buying any extras.