CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lance was top

Service

The whole MOT service process was smooth and effortless. I would have given a "Completely satisfied" but you had run out of cookies when I came into the showroom ;o)

Service

The dealer did not force me into any unnecessary service work, and I was gladof this.

Service

Faultless.

Service

As above. I did expect better.

Service

Was expecting to pay for my service but was advised I still had one service pack remaining

Service

Natalie's help was excellent

Service

Always very polite , nice waiting area always offered a drink , car always clean on collection

Service

Great service from Stacey, could not fault it...

Service

work carried out as per my requirement Happy with the work.

Service

Identified issues not known and rectified. Keith was brilliant with his video overview. Heard every word and he explained things I have never seen or known before. Tara gave us over and above our expectation in service. Smashing team

Service

Reasons stated above.

Service

Staff very good, car valeted inside and out, healthcheck video sent, thorough report

Service

All work completed to my satisfaction and the car washed and cleaned at the end of th service

Service

Only those items that needed to be done where carried out, however items that would need changing in the near future where highlighted.

Service

Always high standards

Service

Good efficient service and kept informed.

Service

The vehicle is 'low mileage' for its age but since the BMW 3 year warranty expired has cost > £1000 in repairs. ~I can see why the warranty is just for 3 years and note that there are attractive vehicles with a 5 or 7 year warranty available

Service

They are polite and helpful

Service

I sat at the dealership drinking free coffee for over two hours, surely im a prime candidate for a car upgrade, you had all my personal details.. no one popped over for a chat to enquire about my situation with my car..

Service

An excellent mechanical service provided. Technicians always seem to go the extra mile, as do all other staff.

Service

All went smoothly

Service

Service seemed fine. Superb car clean afterwards

Service

No fuss, no problems - great service as usual

Service

Warm friendly service

Sales

Everything ran very smoothly. The staff were very friendly and happy to help.

Sales

Excellent sales person

Sales

We deal with Mike Harkin and he is excellent

Sales

Dan Wales was extremely knowledgable and helpful

Sales

Smooth and efficient service

Sales

More than satisfied. I cannot speak highly enough of the Sales Specialist who I did business with. He did not force the issue whatsoever, but professionally guided me through the process and answered all my concerns in a very positive manner.

Sales

Knowledgeable staff - non pressure salesman- I am a second time purchaser fro same garage - it's not my nearest

Sales

Everything went smoothly and great service

Sales

It was a very smooth process - from making an initial enquiry, to the exciting delivery process at the dealership in Ashford.

Sales

have not yet taken delivery of the vehicle

Sales

Great service, they alway manage to find the car I want. Go the extra mile each time.