CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Fantastic service, great staff. please keep up the good work.

Service

Picking up my car for the service and returning it back home in a clean condition.

Service

Car was ready on time cost was fair

Service

While-you-wait appointment ran to time and was well managed.

Service

Business like and professional

Service

Kept me up to date on what they were doing.

Service

The staff and overall organisation.

Service

very helpful and efficient

Service

The staff were very helpful and the problems with my car were sorted out efficiently.

Service

Efficient and quick

Service

Good overall service.

Service

Knowledgeable and helpful staff.

Service

Everyone so friendly and helpful

Service

The service was excellent again love how you send a link to watch a video of the service.

Service

All work was completed as requested and on time.

Service

I reported a squealing brake issue at low speed in stop start traffic which the technicians couldn't replicate. It does it ALL the time and is very unpleasant. They did offer to deglaze the discs.

Service

From booking to collection the whole experience is a pleasure, never pushed.

Service

Good information and a quick fix.

Service

Customer service was excellent, good communication and felt valued.

Service

Friendly, efficient and service was completed promptly. Good COVID procedures.

Service

They did what they said they would do

Service

Team gave me a courtesy call up front, voicemail once car was ready and dealt with questions promptly. Some confusion over the agreed price but this was resolved once queried

Service

Excellent service

Service

This was a very good experience. Can't fault it.

Service

The service experience was first class.

Service

Service completed on time. Service staff kept me updated with info

Service

If there's a issue the guys and girls will do what they can to help

Service

All work carried out to my satisfaction

Service

I think everyone at Barrets Ashford are very professional & caring about their customers

Service

Car was fixed in the timescale stated

Service

I haven't experienced anything but good service with ashford Barrett's.

Service

Kept up to date and had a clean car.

Service

No complaints

Service

Hassle free and easy to deal with.

Service

Very satisfied with the service experience.

Service

Tara was extremely helpful

Service

They operate a tight ship. Let you know whats happening with the car and how much it will cost.

Service

BMW agreed to pay to replace my iDrive's head unit, which they didn't have to do, so I am very grateful to them.

Service

Quick and efficient customer service

Service

all good though delay in finishing due to fault found in ABS when replaced wheel bearing. Sorted after additional day in workshop.

Service

Prompt and efficient

Service

Friendly service and very helpful staff

Service

Excellent service. Issue resolved quickly.

Service

Good quality service

Service

Friendly staff who kept me informed and make me feel welcome

Sales

We couldn't ask for better service

Sales

A quick, no-nonsense negotiation and good communication throughout.

Sales

Point of contact Bunch of flowers when picked up new car great reception area

Sales

Car process was really easy, getting a price for insurance took awhile but otherwise it was unbelievably easy and I think a great deal

Sales

Great service from Dan as always

Sales

Good COVID testing and safety. Car was out the front all ready to go. The purchasing was easy and ver helpful, Daniel Wales talked me through everything without talking down to me he was an absolute star and would highly recommend him to anyone.

Sales

Despite the difficulties posed by Covid restrictions, the process was enjoyable.

Sales

Thank you for your faultless service from the day we walked into the showroom back in April, not really knowing what we wanted to do, and which direction we wanted to go in regards to our current car into a new one!

Sales

very pleased

Sales

The car is amazing, the customer service delivered by Khaled was exceptional

Sales

Highly impressed, felt welcome and all conversations were friendly

Sales

I was never pressured into making my decisions. A situation l prefer to being hassled- however if l had a question it was answered professionally.

Sales

As you know this is the 4th or 5th X3/X5 purchased from Barretts Ashford so our satisfaction speaks for itself. We always ask for Dan Wales to handle our business as in our opinion he is first class at his job.

Sales

My wife and I have both replaced our previous BMWs this year with new models. We again bought from Barretts BMW in Ashford, which is a 450 mile round trip for us. Kane Tickner provides service at a level against which others should be measured.

Sales

Very easy and straightforward.

Sales

Again great service from Dan (your sales rep) and everything completed with minimum of fuss.

Sales

Completely satisfied- excellent service. Professional, efficient and friendly team.

Sales

Whole experience was less than a month from receiving an email to driving away in my new car. Everything was smooth, no pressure and went exactly as we were told

Sales

I did the whole purchase experience digitally, which was as I wanted it.

Sales

Amazing service, very professional and knowledgeable. Would definitely recommend and use again.

Sales

clean , bright showroom

Sales

Comprehensive handover from Dan despite current covid restrictions with all questions answered. Also good personal touches like expediting the V5 document to enable me to make arrangements for a local parking permit. Really appreciated this!

Sales

Barretts should be proud of the team they have in Ashford. They were very friendly, accommodating despite the challenges, professional, experienced no pressure from them, and very helpful all throughout. Thank you very much to Dan and his team.

Sales

The end to end process of purchasing my new BMW very well supported and managed by your Sales Team (Daniel Wales) and I am a happy customer.

Sales

Professional