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All staff were friendly and helpful.
great interaction with staff before and after completion of work with follow up email and video of condition of vehicle
Again good feedback and information given
They listened and explained their actions
see above, no arguments, just presented me with the car keys
The service team precisely what was offered and expected.
i delivered my car in for service the night before they said they would ring me when my car was done the next day, they did just that all good no messing about done what was on the can. very pleased.
Have had no problems in the past with Barretts Ashford, always made welcome at the showroom.
Video sent at a reasonable time of making.
As far as I am aware all done as it should bestr
No problems reported and the car felt good afterwards
Investigation into intermittent fault was thorough and kept informed of progress.
Attended for pre-booked while-you-wait MOT. It took as long as the service adviser said and was on time.
No problems encountered, staff very friendly.
Very efficient service even with covid
Everything went like clockwork
Job was completed on time and car returned hoovered and washed
Friendly, accommodating, make you feel as an individual rather than just another customer.
I think £100 for oil is expensive
Nice people to deal with, prompt, efficient service.
The work was completed as described and the car was ready to collect at the time arranged. It was also cleaned.
service is great.
Told price upfront and no surprises .
History file in the cars computer was not updated. The invoice came in a Mini covered file all other invoices I have are in BMW covers. I have no way of knowing that all the filters have been changed without marking them.
Always go above and beyond
As explained previously.Good service good outcome.All staff,as usual friendly helpful and professional.
Very professional, (as usual). The Advisor rang and explained what they'd found and how the fault would be remedied. Kept the car overnight until I was able to get back to the Dealership the following day.
Very well managed as regards COVID 19. Nice staff giving excellent customer service ( I live circa 50 miles from Ashford but prefer Barrett's to my local BMW dealership.
Problem fixed and good service in line with wanting to keep my business, which is good.
Friendly and efficient staff
No problems to report
No unanswered questions and covered by service contract.
Very polite, helpful and worked completed very quickly
Timing was excellent
Very good service under the circumstances we all find our selfs in
For making me feel at ease with bringing my car in during current situations and always being friendly and helpful.
I think the covic measures introduced actually make the whole process more streamline.
Our sales person was extremely helpful,professional & attentive to helping us.
Scott was very thorough with the handover and ensured he answered all the questions I had before driving away.
Always kept updated
Daniel Wales was always helpful with every question that I had prior to collection and very helpful on the day of collection.
Great, unhurried, no pressure service. Nothing was too much trouble. I live over 200 miles from the dealership, but everything went smoothly. James was always available to help and answer questions, we felt well 'looked after' from start to finish
SEAMLESS EXPERIENCE FROM ORDER TO HANDOVER AND ALWAYS KEPT UP TO DATE
Prompt, courteous and knowledgeable
Good friend and helpful staff
Dan Wales was very helpful throughout the process and spent a good hour on collection day explaining everything in detail.
Overall the purchase of the new car was made very easy and straight forward, also delivery was arranged by the Bmw dealer and everything went very well.
Very good sales experience and sales advisor was excellent both through the transaction to picking up the car. Even got a free umbrella!
Daniel Wales was excellent. He listened to what we wanted, he was down to earth and I did not feel pressured at any stage of the sale. He personalised the handover of our car to our requirements and could not have asked for more.
Great experience from the whole team, Scott expecially.
Took care of everything in a responsible environment
Nothing was too much trouble
Excellent service at every stage.
Upon taking delivery of the vehicle Daniel made me feel very welcome and in the odd circumstances we find ourselves in, he ensured the handover was COVID safe whilst ensuring I could enjoy the experience of collecting the new car.
Excellent communication throughout the purchase and delivery process.
Scott our salesman was approachable friendly informative and above all remained professional at all times.
The separate room and reveal was great and unexpected. Only things missing were dry ice and music!!!
Given the current situation I feel everything was done as best it could.