Very good customer service and they did exactly what they told me over the phone
A little bit different from usual due to pandemic, but still satisfied
car service was completed. MOT. I added Extras all completed with no problem, only to pleased to help. All Good
Tara was extremely helpful
Did what they said they going to do, kept me informed
Great people, great product.
Polite, friendly and helpful staff, with a very good quality of service
I was able to book my car in quickly for the battery to be replaced and when the car was ready for collection I received a phone call. I was very pleased to have the car cleaned before being returned.
It took quite some time to figure out the problem. But it was solved
Task completed with no issues and repairs carried out in time stated
Excellent service and thanks to Nathalie Kuhl for prompt follow up to a subsequent request
Really good and thorough and was kept up to date
All the staff are courteous and welcoming.
couldn't do more to help you.
Social distancing worked with no issues.
Excellent service and a COVID safe experience
Highly professional and polite at all times. They go the extra mile
Service carried out in an efficient manner.
Staff were professional and efficient. A paint warranty issue was raised and it was dealt with during the time that the car was in for it's service.
We were provided all the information
everything went as stated
Well conducted smooth operation
Friendly, efficient and helpful. Great approach to managing service with the COVID restrictions. Really good customer service.
Found the exact vehicle I was looking for, for a reasonable price
I waited for my service to be carried out which was very quick
Easy to book - always looked after well. Very good management of COVID risks.
Easy to book, good communication throughout. Covid-19 drop off and collection, very easy to understand, felt safe. Friendly professional staff.
Always a great experience, pleasant and helpful staff, and ease to attend for servicing while you wait in a nice space and drinks readily available.
Covid stopped it being personnel on pick up
As above. Shah very helpful and informative. Kept me updated throughout
As above Stephen Thompson made the whole sales experience enjoyable and filled me with confidence
When we went to the centre we were not under lockdown, so were able to talk face to face with the salesman. We arranged to have the car delivered to us as by this time we were in lockdown.
Decided to return to a dealership much further from home than my local one. This was because of the exemplar service I received in 2018. Met my original sales manager executive who has since become the showroom manager
My experience at BMW was both professional and relaxed, without feeling pressured into anything. It would have been nicer spending more time with the dealer on collection of the car to go through things, but unfortunately Covid19 would prevent this.
Everyone was so nice and polite and very COVID secure
Its tough in COVID times, they did well.
Everyone was friendly & I felt safe as everyone was following government covid guidelines. Dan was 10/10, excellent service and always kept me up to date with what was going on. A covid secure delivery too.
Michael and Steve could not have done any more during the purchase and delivery
James was superb from start to finish. Easy to do business with, straight talking and took the time to listen to what I was looking for. Delivered in his promises too.
First class service from Barretts of Ashford.
Again Stephen made me feel very comfortable while purchasing a car, there was no pressure purchase techniques and he made the whole process painless and gave a few chuckles and fun along the way!
The process was handled in a very friendly but professional manner, and I was kept informed throughout and provided the right level of factual information, without it being excessive or overly complicated.
First rate buying experience. A big thank you to Daniel Wales at Barretts BMW Ashford.
Barretts
Ashford
