CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Highly professional and polite at all times. They go the extra mile

Service

great customer service

Service

Service carried out in an efficient manner.

Service

Staff were professional and efficient. A paint warranty issue was raised and it was dealt with during the time that the car was in for it's service.

Service

We were provided all the information

Service

everything went as stated

Service

Excellent service

Service

Well conducted smooth operation

Service

Friendly, efficient and helpful. Great approach to managing service with the COVID restrictions. Really good customer service.

Service

Found the exact vehicle I was looking for, for a reasonable price

Service

I waited for my service to be carried out which was very quick

Service

Easy to book - always looked after well. Very good management of COVID risks.

Service

Easy to book, good communication throughout. Covid-19 drop off and collection, very easy to understand, felt safe. Friendly professional staff.

Service

Always a great experience, pleasant and helpful staff, and ease to attend for servicing while you wait in a nice space and drinks readily available.

Service

Very satisfied, Barratt's Ashford found the fault, fixed under warranty, serviced and was ready to collect all exactly in the time scale they predicted. They also kept me updated all along. Will keep using Barratt's Ashford

Service

Helpful and welcoming staff

Service

It was great to have Natalie look after us from start to finish. She is an asset to you.

Service

The service was completed on time and covers every itemed scheduled.

Service

No issues went smoothly

Service

Always great service at Barrett's

Service

So polite, professional, and treated with respect. Brilliant experience. I have family in the mechanics industry, who have complimented the repair work, advising me that a lot of detail & care went into it. Thankyou

Service

Everything was done exactly as described and requested.

Service

Good,friendly and quick service.

Service

The servicing team at Ashford BMW are very professional.

Service

Covid safety precautions were clear, and well sign posted, as well as being easy to follow. Service team treated me and my vehicle with complete respect

Service

No call to let me know when my car would be ready. I had to call and only just made it before closing.

Service

it was a no fuss experience

Service

Once again they are always helpful and their procedures during the virus restrictions gave me full confidence in visiting them.

Service

Good service

Service

Keep you informed with the service and the video is very good.

Service

Always helpful, courteous, informative and a pleasure to visit.

Service

In the current difficult situation of the pandemic you feel that everyone is trying their best to deliver a good service and maintain standards.

Service

Everything was completed as stated

Service

Prompt attention and good friendly service

Service

Excellent service

Service

Met all my expectations and the usual high standards of service you expect from Barretts Ashford!

Service

very satisfied

Service

Good, reliable and positive

Service

Even though my car required additional work, the Service Team went out of their way to get my car ready quickly when I told them my daughter was expecting a baby and I would need my car to take her to the hospital when she went in to labour.

Service

Always very happy with polite and professional service provided

Service

Michael and Steve could not have done any more during the purchase and delivery

Sales

James was superb from start to finish. Easy to do business with, straight talking and took the time to listen to what I was looking for. Delivered in his promises too.

Sales

First class service from Barretts of Ashford.

Sales

Again Stephen made me feel very comfortable while purchasing a car, there was no pressure purchase techniques and he made the whole process painless and gave a few chuckles and fun along the way!

Sales

It was on given time.

Sales

The process was handled in a very friendly but professional manner, and I was kept informed throughout and provided the right level of factual information, without it being excessive or overly complicated.

Sales

First rate buying experience. A big thank you to Daniel Wales at Barretts BMW Ashford.

Sales

Car delivered to deadline. Regular updates from James. Efficient handover bearing in mind COVID restrictions. James always very responsive

Sales

Very smooth process

Sales

Excellent overall.

Sales

The local dealership are incredibly supportive and professional, providing an excellent service and customer experience, especially Mike Harkin and Kane Tickner.

Sales

Very responsive and flexible on pulling finance deal together.

Sales

Best price on offer and great service throughout

Sales

Dan is very good and trustworthy guy

Sales

I've purchased BMW cars from 3 separate dealers and this was the best service of them all. Great experience from Barrett's Ashford. Everyone provided a first class service and simplified the end to end transaction where possible.

Sales

Very pleasant experience thanks