CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Can't fault the service. Booking was easy, the service was carried out in the time expected, I got a comprehensive report of the work carried out and the status of all the items checked, which the service manager walked through and explained.

Service

Everything was easy, treated in a first class manner

Service

The cup holder in the rear seat needs fixing and I would have expected you to fix this on a car that had done 4500 miles free of charge

Service

Despite repeated requests for early billing information this was ignored

Service

Welcomed by Lance who made the whole experience a pleasant one. Lance kept me informed of what was being done to the car on a regular basis and car was returned cleaned inside and out

Service

Everything was done to a good standard except the cleaning. Some dirt patches on the car took up to 30 minutes of cleaning on returning home.

Service

Intermittent starting problem, which would not manifest itself while the car was with Broad Oak. Requested a part be replaced, which appears to have rectified the problem, but had to pay £750. As no fault code was found could not claim under warranty

Service

Absolutely disgusting behaviour. I have had my car 4 months, only to be phoned and told it needs new brakes costing me £200. I got my breaks done on 31st July. My father was supposed to get a phone call from the manager Adam, which we still have no r

Service

Evently work was carried ok

Service

Good customer service feed Back on my Vehicle and keeping me update on the proces

Service

I felt that hey cared

Service

Issues with tyres were raised but no solution was given leaving me to sort the issue out at a high cost at late notice myself. Troubleshooting of a radio fault was amateur and used my fuel and mileage in the process to absolutely no benefit.

Service

Whilst work carried out was 100% we were not happy with having to pay to have the work done and then not being able to have the parts back to have them independently checked to see if they were faulty

Service

you didn't fix the problem - I've got to come in again as the car still has the problem it was bought in for.

Service

As usual no problems

Service

Because I was completely satisfied, faultless service.

Service

As above

Service

Car was booked in for a service and then had to stay a further day due to recall notice. Then got the car with engine Mgmt warning lights on. Garage wouldn't take it back directly so had to call out BMW assist. Overall 5 days without the car.

Service

Because the way I was treated by the staff there help they gave me and advice

Service

Service is very good and well received.

Service

Hello very pleased but I wait a little to long to be help thanks

Service

Exactly as above.

Service

everything done on time and car returned washed and looking brand new

Service

Having never been to Barrett's Ashfield and unsure why I have been sent this survey I must remain neutral

Service

Good service

Service

Changed punctured run flat really quickly.

Service

It's always a friendly and efficient service experience.

Service

No complaints

Service

A very pleasant experience

Service

I think I got a reasonably good deal. I thought the salesman, Shah was really brilliant at his job and could not have treated us better.

Service

Good communication; good feedback on issues; clear pricing; prompt delivery/collection service; clean car - it's all really good.

Service

Great staff

Service

Helpful staff. Job was completed on time.

Service

Courtesy car was ready and nothing was too much trouble

Service

Showroom is lovely and reception/waiting area very pleasant. Staff all professional but friendly, very attentive. Just the wait to collect car at end of day that stopped it being outstanding

Service

Helpful, courteous staff from new car purchase to servicing.

Service

I had asked for all for alloy wheels to be refurbished (Diamond cut), however on collection one of the rims was damaged and l also believe that the BMW hub cap fitted was not the original ( Old and damaged and does not match the other 3).

Service

Job done - very nice people

Service

Reason as above. They forgot to do some of the warranty work that should of been done when the car was in for the repair the first time, so my car had to go back in again.

Service

The dealership is friendly, helped and all have a good knowledge of the subject matter that they specialise in

Service

gave car Friday to pick up sat after service.Was called fri evening and told that because of staff shortage will have to pick up next day.Was working the next day, couldn't pick it up.And then came Sunday. Car stayed over the weekend.very disappoint

Service

While the service took longer than expected- causing quite a delay and inconvenience- the service staff more than compensated for the delay!!

Service

Put car in for repairs. Paid £99 for diagnosis, received diagnosis and quote for works. Approved works to proceed, came to collect car and was told fault light remains because they forgot to advise of fault known at diagnosis. Total works now > car £

Service

Very polite - kept informed throughout the process

Service

They go through everything they have done to the car and what's it all means

Service

They dealt with any and all of the problems with the vehicle swiftly and completely to my satisfaction

Service

Great service all items where dealt with

Service

Long wait for my car - you said you would valet car - and then you didn't!

Service

No problems

Service

Satisfied, but the fault I reported has only been partially cleared. I will be booking my car in for a vehicle check and MOT in August so I will ask the technicians to clear the above fault at the same time.

Service

Everything clicked into place at exactly the right time. Arrival of my expected funds coincided perfectly with the registration and special build my car needed, just as we both planned with a contingency in place to cover if I had to delay.

Sales

Our car was handed over in the rain, it had marks on the paintwork under the mirrors and the number plates were not properly fitted.

Sales

Extremely satisfied. Extremely helpful and knowledgeable showroom and sales staff, going over and beyond to help and accommodate us with the smooth purchase and delivery of our car.

Sales

First class service from all the staff at Barrett's

Sales

I don't think the product knowledge was high enough. I only had a couple of questions being familiar with BMW but these were not all answered correctly or fully. At pick up point I only had 2 questions of the "genius" both answered incorrectly

Sales

THE STAFF AT BARRATTS ASHFORD ARE ALWAYS EXTREMELY HELPFUL AND ARE A PLEASURE TO DEAL WITH. IT IS ALWAYS A VERY FRIENLDY PLACE TO VISIT AND ONE IS ALWAYS MADE VERY WELCOME.

Sales

Shah made it simple and easy to deal with no nonsense push in your face sales tactics

Sales

Welcoming, non sexist staff from reception to salespeople to finance manager

Sales

Great experience