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Locality, communication, value and attitude to customers
Reasonably priced and you clean the car inside and out.
MOT and brake service carried out efficiently and at reasonable cost
Nothing seems too much trouble
Car booked in at appointed time and ready for collection at the time given. During service work a video update was sent to my phone and I was kept in touch with process. Staff friendly and easy to deal with.
I could make a waiting appointment while the service and MOT were done
You kept me regularly informed of progress and arranged a courtesy car when I needed it.
They serviced the car while I waited, it was quicker than I expected, and the coffee machine was good!
Very professional service
They were able to fix extra issues the following day with having to rebook.
Did what I requested
Efficient, polite, collected and returned my car, no stress or effort on my part
Trouble free service
Good service and communication.
Even though there was a problem following the service on my vehicle, it was resolved efficiently and in a polite and courteous manner.
The follow up following an ongoing problem was good
No fuss very easy and good commjnication
Service was good
They helped liaise with BMW to help contribute to a repair.
Excellent services and I'm more happy with it!
They came and collected my car and brought it back. This was very convenient as it was the school holidays and I was looking after the children. I saw a report on my car and they told me everything I needed to know
All round great service
No problems - work undertaken as requested.
All went according to plan.
Servicing and MOT test were completed as requested. No problems.
Fantastic service, great staff. please keep up the good work.
Easy quick and simple
The sales person James I dealt with was very professional and sourced a vehicle to my requirements.
this is the third bmw bought from this dealership explained options
Personable staff, high quality premises. Generally well looked after.
Great customer service. Was well looked after and taken care of
Salesman was candid throughout and where he didn't know the answer to one of my more esoteric questions he did the research and came back to me in good time.
Always friendly welcome Well informed staff
Nothing could have been more efficiently done.
Kept in touch Car came early Every question answered with good knowledge. Dealt with several members of staff and felt like it was a team effort to ensure my satisfaction. Collection was easy and felt really special .
I dealt with Dan Wales from start to finish with the purchase, spec'd, ordering and delivery and the service was simply faultless. Nothing was too much for Dan and he even came in on his day off on the day I collected the car!
James Shoobert has made the experience of agreeing on a deal for my new car and delivery handover an easy and stress free experience
Professional and attentive service. Consultants were patient and always kept me in the loop which was made more challenging for them as they were dealing with me remotely.
I have ended up with a better suited car than initially thought.