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Highly professional and polite at all times. They go the extra mile
great customer service
Service carried out in an efficient manner.
Staff were professional and efficient. A paint warranty issue was raised and it was dealt with during the time that the car was in for it's service.
We were provided all the information
everything went as stated
Well conducted smooth operation
Friendly, efficient and helpful. Great approach to managing service with the COVID restrictions. Really good customer service.
Found the exact vehicle I was looking for, for a reasonable price
I waited for my service to be carried out which was very quick
Easy to book - always looked after well. Very good management of COVID risks.
Easy to book, good communication throughout. Covid-19 drop off and collection, very easy to understand, felt safe. Friendly professional staff.
Always a great experience, pleasant and helpful staff, and ease to attend for servicing while you wait in a nice space and drinks readily available.
Very satisfied, Barratt's Ashford found the fault, fixed under warranty, serviced and was ready to collect all exactly in the time scale they predicted. They also kept me updated all along. Will keep using Barratt's Ashford
Helpful and welcoming staff
It was great to have Natalie look after us from start to finish. She is an asset to you.
The service was completed on time and covers every itemed scheduled.
No issues went smoothly
Always great service at Barrett's
So polite, professional, and treated with respect. Brilliant experience. I have family in the mechanics industry, who have complimented the repair work, advising me that a lot of detail & care went into it. Thankyou
Everything was done exactly as described and requested.
Good,friendly and quick service.
The servicing team at Ashford BMW are very professional.
Covid safety precautions were clear, and well sign posted, as well as being easy to follow. Service team treated me and my vehicle with complete respect
No call to let me know when my car would be ready. I had to call and only just made it before closing.
it was a no fuss experience
Once again they are always helpful and their procedures during the virus restrictions gave me full confidence in visiting them.
Keep you informed with the service and the video is very good.
Always helpful, courteous, informative and a pleasure to visit.
In the current difficult situation of the pandemic you feel that everyone is trying their best to deliver a good service and maintain standards.
Everything was completed as stated
Prompt attention and good friendly service
Met all my expectations and the usual high standards of service you expect from Barretts Ashford!
Good, reliable and positive
Even though my car required additional work, the Service Team went out of their way to get my car ready quickly when I told them my daughter was expecting a baby and I would need my car to take her to the hospital when she went in to labour.
Always very happy with polite and professional service provided
Michael and Steve could not have done any more during the purchase and delivery
James was superb from start to finish. Easy to do business with, straight talking and took the time to listen to what I was looking for. Delivered in his promises too.
First class service from Barretts of Ashford.
Again Stephen made me feel very comfortable while purchasing a car, there was no pressure purchase techniques and he made the whole process painless and gave a few chuckles and fun along the way!
It was on given time.
The process was handled in a very friendly but professional manner, and I was kept informed throughout and provided the right level of factual information, without it being excessive or overly complicated.
First rate buying experience. A big thank you to Daniel Wales at Barretts BMW Ashford.
Car delivered to deadline. Regular updates from James. Efficient handover bearing in mind COVID restrictions. James always very responsive
Very smooth process
The local dealership are incredibly supportive and professional, providing an excellent service and customer experience, especially Mike Harkin and Kane Tickner.
Very responsive and flexible on pulling finance deal together.
Best price on offer and great service throughout
Dan is very good and trustworthy guy
I've purchased BMW cars from 3 separate dealers and this was the best service of them all. Great experience from Barrett's Ashford. Everyone provided a first class service and simplified the end to end transaction where possible.
Very pleasant experience thanks