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ABOUT CENTRE

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent staff,nothing too much trouble.

Service

Excellent prompt follow-up on a couple of queries which I raised. Car returned to my home clean and fixed!

Service

Perfect every time.

Service

No problems.

Service

You feel at ease knowing you car will get the best service, everything is explained on collection, and is always cleaned to a high standard.

Service

Every thing was like clockwork - I was kept informed & efficient

Service

The service reception is very efficient. They keep you informed on progress of the work being undertaken. The problem with the car was rectified.

Service

Very good service from the Team at Barretts again.

Service

All good

Service

Did the job

Service

The service provided included the resolution and more importantly the method of resolution taken to rectify a minor fault that the car had developed. Nothing was to much trouble for the service team and they exceeded my expectations.

Service

The work was done to a high standard and car cleaned afterwards

Service

I know a service has to take place and booked in advance, though a courtesy car are not always available

Service

Great consistent service

Service

the expense

Service

Never cheap but excellent service and yet again did not carry out work which was indicated by the sensors when, on inspection brake pads at rear were found to have 5mm left.

Service

Shania Penfold, the Service representative was excellent at her job. Kept me informed at every stage of the car repair. Knew her job.

Service

Had to wait quite a while. Wasn't able to get a duplicate service book stamped as mine was lost.

Service

As noted above, the Staff at Ashford were, and continue to be very helpful, accommodating and friendly.

Service

They sent me a email with a video to let me know everything was ok with the car. They pick the cat up for me and brought it back free of charge and kept me informed of the progress of all they was doing with my car.

Service

well organised and well looked after however big or small the service

Service

There were no areas for complaint at any stage of the service. Everything was done smoothly and efficiently.

Service

staff were all very pleasant and did what they said they would do on time

Service

Nothing overlooked and efficient maintenance and sales staff.

Service

Prompt service and good value

Service

Good service, nice people to deal with and always a smile.

Service

From booking the service, to dropping the car off the morning of the service and then collecting it was seamless and very impressive.

Service

Great customer care

Service

There wasn’t anything else they could have done. I was called in advance, reminded of my appointment, kept up to date with progress and completed on time.

Service

Because I was

Service

Just brought another vehicle whilst waiting for a brake service. Quick, easy with good use of technology for documents and financing.

Service

The valet was amazing!!!

Service

Car washed and cleaned and serviced and picked up and retuned on time. A very professional method of working.

Service

An free end of warranty check eventually cost me approximately £150

Service

Everyone I have had contact with has been professional beyond asking.

Service

The drop off and pick up service was good

Service

The problem was not resolved and further work is required.

Service

All jobs complete and a nice clean car afterwards

Service

All went well, just a little over the expected given time (30-40mins)

Service

Excellent service experience throughout.

Service

I was very satisfied

Service

Just to repeat the above answer, everybody was very helpful, courteous and knew what they were doing.

Service

From entry into Barrett's and exit you are made to feel welcome and important to them. Staff are always friendly, courteous and knowledgeable about services and products which only goes to boost customer satisfaction.

Service

Very satisfied, I have already set Ashford as my default service center on BMW Portal.The servicw team were ever so friendly and took me seriously

Service

Told the service was part of service package and then was charged. The car wasn’t washed properly and whilst I have been sent a valeting email finding Tom wto use it is problematic. Plus the washer fluid wasn’t filled as is bnormally done on a servic

Service

We always get good service from Patrick the service manager

Service

Staff were very efficient

Service

We were told exactly how long it would take, and they then took us in to Ashford and picked us up when the car was ready.

Service

No concept of customer care. Everything done is at the convenience of Barretts.

Service

The service was completed excellently and within the allotted time, and I drove away fully satisfied with the service I received at Barretts Ashford.

Service

The car was dirty from the work undertaken inside when it was picked up

Service

pleasant staff and hospitality

Service

I was very happy with the whole process. The staff were friendly and approachable. While waiting I was made very welcome with coffee and biscuits (always a winner).

Service

I've visited Barrats Ashford twice now, the first time for some warranty repair work and the second for the first service. I was very pleased with the service provided on both ocassions. Sam in particular was very helpful during my warranty repair.

Service

Just one niggle - very slow call back when checking on car progress

Service

Lack of information. I had to call repeatedly to ascertain what was happening. The individual dealing with me went off on holiday without the courtesy of letting me know. Generally a very uninspiring experience.

Service

Very happy

Service

Communication was an issue. Service and cost were good. Additional items were brought to my attention by text to which I immediately confirmed. This wasn't picked up til the next day when I rang to check. What happened to the simple phone call day 1

Service

Service and work completed on time and within cost expectations

Service

My service manager Patrick was professional, respectful and friendly. Patrick kept me informed during the service of my vehicle and explained in full, the work completed on the car. I believe that Patrick is an asset to the company.

Service

Service OK, sunroof blind repair OK. Car not washed or cleaned inside. Form listing work done was correct in detail (apart from washing/cleaning) but had the wrong reg. no. on it. Servicing video a waste unless there’s an issue you need to know about

Service

Even though I didn't have a booking, the staff on reception made my experience enjoyable.

Service

Always polite and helpful

Service

Helpful and knowledgeable customer facing staff and my services have gone exactly as expected.

Service

Didn't achieve what I was hoping. Although not totally Barretts fault.

Service

Work completed as described within time stated

Service

Efficient, on time, clean car.

Service

All members of staff I spoke to were helpful and knowledgeable. Making the experience as easy as possible for me. Keeping me informed of progress and timing of the return of my vehicle.

Service

Courteous and professional communication from initial booking through to on the day drop-off, service and collection. Fully informed at each stage.

Service

The problem was fixed the second visit

Service

Returned a call, phone wasn’t answered promptly.

Service

Satisfied, it was effortless to drop off and collect

Service

Took a little longer than first advised, but did what was needed & let me know when car would be ready

Service

Excellent friendly service. Ashley Baldry, the sales executive who dealt with me was knowledgeable, friendly, down to earth and genuine.

Service

Service was all fine, cleaning of the car could have been better water marks on body and the boot was not hoovered

Service

I was given a loan car, It wasn’t as high spec as mine, but was brand new, so I got to see a few new innovations, heads up display, The infotainment also worked. I think giving fairly new models for a day or so to customers is a very nice touch.

Service

Efficient approach

Service

An efficient booking in system, a good and free pick-up and return scheme, good telephone contact on progress of servicing and repair, although I have to say the paperwork from a service or repair is somewhat confusing.

Service

8 is a good score

Service

We always find whomever we have contact with in Ashford very professional and kind

Service

very professional

Service

Good customer service

Service

very good service in terms of dealing with the staff, loan of car etc. However, I was disappointed that I had to take my new BMW 430 back to have a squeaky seat fixed - and more so the the fault has recurred and I now have to take it back again.

Service

Very helpful when selecting options for the car.Timely updates on the build progress.Smooth process the day we collected the car.We didn't feel pushed into buying any extras.

Sales

Very easy to deal with. Smooth hand over. Very good service.

Sales

The delays and other issues have had a major impact on the score.

Sales

Everything first class from the minute you walk in. Every member of staff friendly, professional but most of all, very welcoming. Always kept fully informed by Michael but also with absolutely no pressure.

Sales

I can only reiterrate my comments in question one

Sales

Helpful and informative, despite my initial statements (see answer 1). Kept me informed of what was happening throughout the process and corrected the problems that occurred, quickly and without fuss, when informed.

Sales

Professional and friendly throughout the process.

Sales

Dexter kept in contact a lot

Sales

There were some glitches in explaining the pricing of the offers especially the additional insurance options. I was sent an out of date price list in July which omitted increases and made reconciling offers difficult

Sales

Michael was courteous and helpful throughout

Sales

The service offered by Barretts Ashford was second to none absolutely fantastic. Previously I was employed with Audi and never saw or encountered the service I encountered with the centre.

Sales

Excellent sales representative

Sales

Lovely showroom. Always very welcoming. The receptionists do a great job.

Sales

I’m a single women, and came along to the showroom,Shah Chowdhury made me feel at ease,I was not intimidated or made to feel like a silly woman. I can’t tell you how much that meant to me,I was very nervous on arrival and didn’t feel that when I left

Sales

Smooth and seamless process

Sales

I am always impressed by the professionalism of the staff I have dealt with.

Sales

Fully kept informed and looked after

Sales

Excellent service by shah

Sales

Overall it was a great experience from start to finish. Again shah was so helpful! It never felt like I was being pressured into purchasing my car.

Sales

Flawless; Gary made the process easy and enjoyable and we are thrilled with the car and aftersales support we have received so far

Sales

How trouble agreeing a deal without being pressured to take finance when I didn’t want finance.

Sales

My local BMW Centre in Ashford have been 100% professional from day one.