CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They go through everything they have done to the car and what's it all means

Service

Very polite - kept informed throughout the process

Service

They dealt with any and all of the problems with the vehicle swiftly and completely to my satisfaction

Service

Great service all items where dealt with

Service

Long wait for my car - you said you would valet car - and then you didn't!

Service

No problems

Service

Satisfied, but the fault I reported has only been partially cleared. I will be booking my car in for a vehicle check and MOT in August so I will ask the technicians to clear the above fault at the same time.

Service

They diagnosed the problem, fixed it within the time they estimated, and the final bill was less than we were expecting.

Service

Felt liked after, especially with the shuttle service. I had my 2 year old with me too & it worked great

Service

Would like to have said 'very satisfied', but Reception failed to inform Service that I had arrived; I was thus kept waiting for half-an-hour longer than necessary. Goodwill was restored when I was told there would be no charge for the service.

Service

The service team responded to our need for the car to be ready earlier and accommodated our needs.

Service

Again, my car is worse off for the visit. This visit was the THIRD to rectify continuing errors made by staff in the service area.

Service

Pleasant showrooms and good service

Service

Very poor standard of service, as the Service Team failed to identify a material oil leak despite undertaking oil service! I was however advised of other less material items, which do not require attention at present.

Service

Very good service

Service

It would have been nice if the company got my title right; I am in fact male; it is correct that my wife Joanna has had two BMWs from you but I also have a Z4 the car on whom repairs were made in this instance.

Service

The service was five star, but somewhat expensive

Service

Had manufacturers 3yr warranty servicing once a year to now find brake fluid change now before service in October and told to find poss £900 for brake pads apparently 70% worn ........ come on are you serious!

Service

The usual high level of customer service

Service

Small oil change service and MOT carried out. Took about 2.5 hours and all went smoothly.

Service

Extremely friendly & helpful staff/sales team

Service

Only 3 starts on this occasion, as the 6 month old car went in for new bump stops for the rattling tailgate. Unfortunately it still rattles, so is booked in again.

Service

The actual service was fine. The points were lost because the information given at servicing was different to that given when purchasing the vehicle.

Service

Excellent as always

Service

Helpful, friendly staff. Prompt service, car nicely cleaned and work completed as promised.

Service

It`s all about dropping the car off and collecting the car once it`s has been serviced. You just want to see the girls at Reception give them your keys and be on your way. A 20 minute wait to get your car booked in and collect just isn`t acceptable

Service

You service is good

Service

I have always had good service from Ashford and from central customer services. That is why we travel 60 miles to them to buy our cars. We were not happy with Sidcup-and many local friends agree.

Service

They did service - standard scope inspection of my BMW( cost 20 GBP) on top of the front brake pads replacement, although same inspection was done just 500 mi earlier in Barrett Canterbury.

Service

They dealt with my car efficiently and remained in contact through the day

Service

When picked up car it was not clean on the outside

Service

Was dealt with quickly as soon as I arrived at Barretts. was given a courtesy car as my car was booked in for the day.

Service

Was conducted properly and was finished quicker than expected

Service

It would have been perfect but the service indicator on the car was actually for a MOT not a full service. As it is a low mileage vehicle I was disappointed that the service plan expires before the next major service is due.

Service

Very efficient and speedy service for the supply and fitting of two new tyres.

Service

Replacement part not available on the day so second visit needed. Service completed as scheduled.

Service

Joshua was brilliant with his advice and friendly service

Service

Treated me very well from drop off to collection

Service

Barrets very interested in selling me a new car but after sales poor

Service

As far as I know the service was carried out properly, but I think that the customer waiting area could do with some attention. It is somewhat cramped

Service

The car service is acceptable and I have confidence it`s been serviced correctly. The attitude of the staff at both Sales and Reception is not acceptable. The staff seem to have the attitude that the customer is privileged to be served by them, they

Service

4 days to get my car repaired ( only blocked filter )

Service

Satisfaction would have been 100% if the required tyres had been available on the day of MOT servicing.

Service

Steve Thompson and Kan Tickner were excellent as always, in all areas. They are valuable assets to Barretts.

Service

Smooth, no issues, all clear

Service

Service guy was very helpful as I had to rearrange the time for later the same day. Technicians did a good job.

Service

just missed a 5 by not vacuuming boot area whilst valeting and the video sound quality of the inspection was difficult to hear with the background noise, otherwise great

Service

Complete lack of communication or transparency. Realistic information would have been so much more helpful. No account taken of my initial request to advise early in the day of any problems with MOT due to difficulties of having no transport.

Service

Service was fine but i needed a new tyre and the wrong tyre was delivered so I had to bring the car back a second time to have new one fitted

Service

MOT completed and the car was valeted.

Service

Courteous and swift service.

Service

Poor customer service and a "remoteness" about the staff, all of whom seem to be deeply involved in their own business, without a good regard for customer.

Service

On this visit a very high level of customer care.

Service

The team clearly work to a set of customer service driven values, always made to feel welcome and always helpful, feel valued.

Service

When I collected the car after the work had been completed everything appeared ok and the car was exceptionally clean. However when I pressed the buttons on my memory seat the settings had been erased on both 1 and 2. This was incredibly annoying.

Service

Everything that needed doing was done. No issues so far.

Service

Courteous service which is always appreciated but a little disappointed the my car was not washed and vacuumed as it usually is when I use the dealership. Not a problem...perhaps it's just that I've been spoilt in the past!

Service

Work was carried out in the time estimated. Pleasant staff and good service

Service

All issues were addressed in prompt manner.

Service

Whilst in for its service my car was damaged by when a valeter backed another customers car into my car. It has been over a week and I still do not know how this will be resolved. Despite the above I was charged for the service!

Service

Would have been more had the car not been washed despite my requests to not.

Service

Tidy dealership, very organised, staff knew exactly the product I needed

Service

All done well,car cleaned ,but missed the boot

Service

Great experience

Sales

As above we could not fault the BMW Centre

Sales

It is the first time have have dealt with this particular Senior Sales advisor. He was attentive, customer focused and ensured that all of my requirements were met in a timely way. The Reception staff were always friendly and hospitable. Well done!!

Sales

Everything went smoothly and with an outstanding help from Mr Michael Morris it was an easy process.

Sales

The salesperson was clear, polite and very patient.

Sales

Kane and staff at Barrett's Ashford were very helpful and eager to p,ease

Sales

Excellent staff

Sales

Lovely showroom and great facilities. Warm welcome when I arrived.

Sales

Dan Wales was the sales man, he made it very easy to get my mobility car.