CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All staff were friendly and helpful.

Service

great interaction with staff before and after completion of work with follow up email and video of condition of vehicle

Service

Again good feedback and information given

Service

They listened and explained their actions

Service

professional

Service

see above, no arguments, just presented me with the car keys

Service

The service team precisely what was offered and expected.

Service

i delivered my car in for service the night before they said they would ring me when my car was done the next day, they did just that all good no messing about done what was on the can. very pleased.

Service

Have had no problems in the past with Barretts Ashford, always made welcome at the showroom.

Service

Video sent at a reasonable time of making.

Service

As far as I am aware all done as it should bestr

Service

No problems reported and the car felt good afterwards

Service

Investigation into intermittent fault was thorough and kept informed of progress.

Service

Satisfied

Service

Attended for pre-booked while-you-wait MOT. It took as long as the service adviser said and was on time.

Service

No problems encountered, staff very friendly.

Service

Very efficient service even with covid

Service

Everything went like clockwork

Service

Job was completed on time and car returned hoovered and washed

Service

No issues.

Service

Friendly, accommodating, make you feel as an individual rather than just another customer.

Service

I think £100 for oil is expensive

Service

Nice people to deal with, prompt, efficient service.

Service

No issues

Service

The work was completed as described and the car was ready to collect at the time arranged. It was also cleaned.

Service

service is great.

Service

Told price upfront and no surprises .

Service

History file in the cars computer was not updated. The invoice came in a Mini covered file all other invoices I have are in BMW covers. I have no way of knowing that all the filters have been changed without marking them.

Service

Always go above and beyond

Service

As explained previously.Good service good outcome.All staff,as usual friendly helpful and professional.

Service

Good service

Service

Very professional, (as usual). The Advisor rang and explained what they'd found and how the fault would be remedied. Kept the car overnight until I was able to get back to the Dealership the following day.

Service

Very well managed as regards COVID 19. Nice staff giving excellent customer service ( I live circa 50 miles from Ashford but prefer Barrett's to my local BMW dealership.

Service

Problem fixed and good service in line with wanting to keep my business, which is good.

Service

Friendly and efficient staff

Service

No problems to report

Service

No unanswered questions and covered by service contract.

Service

Very polite, helpful and worked completed very quickly

Service

Timing was excellent

Service

Very good service under the circumstances we all find our selfs in

Service

For making me feel at ease with bringing my car in during current situations and always being friendly and helpful.

Service

I think the covic measures introduced actually make the whole process more streamline.

Service

Our sales person was extremely helpful,professional & attentive to helping us.

Sales

Scott was very thorough with the handover and ensured he answered all the questions I had before driving away.

Sales

Always kept updated

Sales

Daniel Wales was always helpful with every question that I had prior to collection and very helpful on the day of collection.

Sales

Great, unhurried, no pressure service. Nothing was too much trouble. I live over 200 miles from the dealership, but everything went smoothly. James was always available to help and answer questions, we felt well 'looked after' from start to finish

Sales

SEAMLESS EXPERIENCE FROM ORDER TO HANDOVER AND ALWAYS KEPT UP TO DATE

Sales

Prompt, courteous and knowledgeable

Sales

Good friend and helpful staff

Sales

Dan Wales was very helpful throughout the process and spent a good hour on collection day explaining everything in detail.

Sales

Overall the purchase of the new car was made very easy and straight forward, also delivery was arranged by the Bmw dealer and everything went very well.

Sales

Very good sales experience and sales advisor was excellent both through the transaction to picking up the car. Even got a free umbrella!

Sales

Daniel Wales was excellent. He listened to what we wanted, he was down to earth and I did not feel pressured at any stage of the sale. He personalised the handover of our car to our requirements and could not have asked for more.

Sales

Great experience from the whole team, Scott expecially.

Sales

Took care of everything in a responsible environment

Sales

Nothing was too much trouble

Sales

Excellent service at every stage.

Sales

Upon taking delivery of the vehicle Daniel made me feel very welcome and in the odd circumstances we find ourselves in, he ensured the handover was COVID safe whilst ensuring I could enjoy the experience of collecting the new car.

Sales

Excellent communication throughout the purchase and delivery process.

Sales

Scott our salesman was approachable friendly informative and above all remained professional at all times.

Sales

The separate room and reveal was great and unexpected. Only things missing were dry ice and music!!!

Sales

Given the current situation I feel everything was done as best it could.