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Lance was top
The whole MOT service process was smooth and effortless. I would have given a "Completely satisfied" but you had run out of cookies when I came into the showroom ;o)
The dealer did not force me into any unnecessary service work, and I was gladof this.
As above. I did expect better.
Was expecting to pay for my service but was advised I still had one service pack remaining
Natalie's help was excellent
Always very polite , nice waiting area always offered a drink , car always clean on collection
Great service from Stacey, could not fault it...
work carried out as per my requirement Happy with the work.
Identified issues not known and rectified. Keith was brilliant with his video overview. Heard every word and he explained things I have never seen or known before. Tara gave us over and above our expectation in service. Smashing team
Reasons stated above.
Staff very good, car valeted inside and out, healthcheck video sent, thorough report
All work completed to my satisfaction and the car washed and cleaned at the end of th service
Only those items that needed to be done where carried out, however items that would need changing in the near future where highlighted.
Always high standards
Good efficient service and kept informed.
The vehicle is 'low mileage' for its age but since the BMW 3 year warranty expired has cost > £1000 in repairs. ~I can see why the warranty is just for 3 years and note that there are attractive vehicles with a 5 or 7 year warranty available
They are polite and helpful
I sat at the dealership drinking free coffee for over two hours, surely im a prime candidate for a car upgrade, you had all my personal details.. no one popped over for a chat to enquire about my situation with my car..
An excellent mechanical service provided. Technicians always seem to go the extra mile, as do all other staff.
All went smoothly
Service seemed fine. Superb car clean afterwards
No fuss, no problems - great service as usual
Warm friendly service
Everything ran very smoothly. The staff were very friendly and happy to help.
Excellent sales person
We deal with Mike Harkin and he is excellent
Dan Wales was extremely knowledgable and helpful
Smooth and efficient service
More than satisfied. I cannot speak highly enough of the Sales Specialist who I did business with. He did not force the issue whatsoever, but professionally guided me through the process and answered all my concerns in a very positive manner.
Knowledgeable staff - non pressure salesman- I am a second time purchaser fro same garage - it's not my nearest
Everything went smoothly and great service
It was a very smooth process - from making an initial enquiry, to the exciting delivery process at the dealership in Ashford.
have not yet taken delivery of the vehicle
Great service, they alway manage to find the car I want. Go the extra mile each time.