CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Lance was top

Service

The whole MOT service process was smooth and effortless. I would have given a "Completely satisfied" but you had run out of cookies when I came into the showroom ;o)

Service

The dealer did not force me into any unnecessary service work, and I was gladof this.

Service

Faultless.

Service

As above. I did expect better.

Service

Was expecting to pay for my service but was advised I still had one service pack remaining

Service

Natalie's help was excellent

Service

Always very polite , nice waiting area always offered a drink , car always clean on collection

Service

Great service from Stacey, could not fault it...

Service

work carried out as per my requirement Happy with the work.

Service

Identified issues not known and rectified. Keith was brilliant with his video overview. Heard every word and he explained things I have never seen or known before. Tara gave us over and above our expectation in service. Smashing team

Service

Reasons stated above.

Service

Staff very good, car valeted inside and out, healthcheck video sent, thorough report

Service

All work completed to my satisfaction and the car washed and cleaned at the end of th service

Service

Only those items that needed to be done where carried out, however items that would need changing in the near future where highlighted.

Service

Always high standards

Service

Good efficient service and kept informed.

Service

The vehicle is 'low mileage' for its age but since the BMW 3 year warranty expired has cost > £1000 in repairs. ~I can see why the warranty is just for 3 years and note that there are attractive vehicles with a 5 or 7 year warranty available

Service

They are polite and helpful

Service

I sat at the dealership drinking free coffee for over two hours, surely im a prime candidate for a car upgrade, you had all my personal details.. no one popped over for a chat to enquire about my situation with my car..

Service

An excellent mechanical service provided. Technicians always seem to go the extra mile, as do all other staff.

Service

All went smoothly

Service

Service seemed fine. Superb car clean afterwards

Service

No fuss, no problems - great service as usual

Service

Again the service aspect was great eg booking car in for a mot and service but the sales part of barretts bmw leaves alot of room for improvement

Service

Great welcome from staff there, very helpful and friendly. Efficient service.

Service

Easy , quick and courteous .

Service

Professional service and knowledgeable staff

Service

Sales Manager was very helpful and knowledgeable

Service

Every member of staff completely knew what they were supposed to do and helpful in each stage .

Service

Repair not completed correctly. I went and got to come back again. Team is so nice and friendly. however wasted my time.

Service

There is nothing else I could have asked for. They went above and beyond for me

Service

Always excellent service at Barrett's, Lance in servicing was brilliant, Kane in sales is brilliant, everyone there are so really nice and friendly.

Service

I think the human are not there but you only got computers to do the work

Service

Everything well Explained.

Service

its excellent which makes my car refresh as a new one

Service

Very pleased my query could be dealt with so promptly

Service

Vehicle was given a major service in the allocated time proposed. Vehicle feels like it did when it was new again! Thank you.

Service

There were many factors which were all quite poor and not enough space here for me to list them all.

Service

The staff are very professional in their approach

Service

The visit was politely and efficiently conducted and the car was ready at the time specified.

Service

The Brand is not the cheapest but I believe in good customer service and interaction. The staff in Ashford are always smiling, polite and not pushy as I've experienced in other dealerships.

Service

There was a mix up with the date for an MOT and service. I arrived the day after I was expected. It was booked in advance as I needed a courtesy car. Despite this the dealer did the MOT & service and found me a car. Very impressive!

Service

Length of wait longer than quoted.

Service

Service/mot completed on time, car handed back clean.

Service

Received a very good and efficient service schedule, End of warranty inspection and MOT.

Service

A timed appointment, waited at the dealership whilst service matter was dealt with. Reception staff were friendly and attentive. I was there for 21/2 hours. I have no complaints about the service, service reception staff and the overall experience.

Service

My car was washed and hoovered but the wheels are never cleaned properly. I have mentioned it before but it is still a problem. I end up having nice shiny wheels with dirty patches in the corners which actually looks worse than leaving them dirty.

Service

They went the extra mile in diagnosing an intermittent fault, and found a courtesy vehicle at short notice.

Service

Quick, prompt

Service

Staff great and very helpful

Service

The service was done in two to three hours. I was provided free coffee and tea from staff and when they had updates, I was told them.

Service

The whole experience was as it should be

Service

Expertise

Service

Very efficient in the second visit for the tyres to be changed.

Service

I am happy to have my BMW regularly serviced but the service charges are unreasonably high and will tend to make me look elsewhere at the prices expected at Barretts Ashford.

Service

a straightforward visit for an oil change + a nice valet! Excellent efficient and friendly handover when I collected the car; thank you!

Service

Very much like the videp you send when the car is up on the lift.

Service

This time the car has been in 4 times for the same fault only not to be fixed.

Service

washing my car is great but could it be with clean water

Service

Warm friendly service

Sales

Everything ran very smoothly. The staff were very friendly and happy to help.

Sales

Excellent sales person

Sales

We deal with Mike Harkin and he is excellent

Sales

Dan Wales was extremely knowledgable and helpful

Sales

Smooth and efficient service

Sales

More than satisfied. I cannot speak highly enough of the Sales Specialist who I did business with. He did not force the issue whatsoever, but professionally guided me through the process and answered all my concerns in a very positive manner.

Sales

Knowledgeable staff - non pressure salesman- I am a second time purchaser fro same garage - it's not my nearest

Sales

Everything went smoothly and great service

Sales

It was a very smooth process - from making an initial enquiry, to the exciting delivery process at the dealership in Ashford.

Sales

have not yet taken delivery of the vehicle

Sales

Great service, they alway manage to find the car I want. Go the extra mile each time.

Sales

Staff was so helpful

Sales

Excellent service and helpful flow of info pre-delivery. Good handover

Sales

Friendly service and can resolve concerns quickly.

Sales

I have received nothing but top service from all at Barrett's , I'd like to thank both Stacey and Kane for making everything go perfectly from the moment I booked the appointment.

Sales

Everything superb

Sales

Purchase - great but was a bit disappointed wen I came to collect the car as was expecting a nicer reveal rather than just driving in & seeing the car on the forecourt. My son had a James Bond style 1 when he collected his 1 series from a diff dealer

Sales

We were looked after from the moment we went to the garage till the time when we picked up our new car.