CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good customer service

Service

The staff at Barrett's are very accommodating and helpful, from the moment you step into the showroom there is always someone who's happy to help.

Service

Staff were approachable and friendly.

Service

Excellent service and feedback carried out the service as advised in a timely manner

Service

The work was carried out in the recall part

Service

Very efficient and high standards

Service

good service

Service

I would have said completely satisfied but I did ask for something to be looked at under the warranty whilst it was in for service - I do not feel like this was done and I still have no answers regarding brake squeal only in reverse.

Service

Professional friendly Staff at Barrett's

Service

They did everything in a safe and timely manner

Service

Staff were very helpful, technicians were very helpful, car always feel better after a visit to Barretts!

Service

Good service

Service

My vehicle went in for a recall; it underwent a thorough safety review, all recorded on video and sent by email. Work completed, and car washed and returned that afternoon. Excellent service.

Service

No issues. Speedy service.

Service

my experience was very good.i was impressed with the treatment i received.

Service

parts had to be ordered so car kept overnight

Service

A car provided why my car was given an mot and a update on how things are going

Service

Very efficient and extremely helpful

Service

The people I interacted with were very helpful. Their covid restrictions were really easy to navigate and made me feel safe. They fixed my car and it was beautiful when I got it back!

Service

Everything completed well in difficult circumstances

Service

It is always very professional

Service

Great customer service

Service

Absolutely fine

Service

Received frequent updates from the staff. Live Video of pre assessment of the job was so good.

Service

Excellent service and the staff were friendly and helpful

Service

Communication good, staff pleasant

Service

Great to have a short video of the car. The car is always returned in pristine condition.

Service

They always listen to what you have to say and always do what they can to help.

Service

The work I asked to be looked at was done under warranty with no quibble

Service

Tim was good and we have a couple of issues that he said can be sorted when lockdown gone.

Service

Work was done to a high standard

Service

it was smooth and easy

Service

All went smoothly and was Covid friendly.

Service

I have no complaints

Service

Regular updates, clear information received, car washed

Service

As per above always have a great experience dealing with the Ashford branch

Service

Well received and very helpful.

Service

Self checking in is brilliant

Service

The work was completed as requested

Service

All fine

Service

See Q1

Service

Same comments as above

Service

Very good customer service and they did exactly what they told me over the phone

Service

A little bit different from usual due to pandemic, but still satisfied

Service

car service was completed. MOT. I added Extras all completed with no problem, only to pleased to help. All Good

Service

Tara was extremely helpful

Service

Did what they said they going to do, kept me informed

Service

Great people, great product.

Service

Polite, friendly and helpful staff, with a very good quality of service

Service

I was able to book my car in quickly for the battery to be replaced and when the car was ready for collection I received a phone call. I was very pleased to have the car cleaned before being returned.

Service

Kept up to date with progress, personal experience and a few little extras thrown in :)

Sales

As above. Kept in contact throughout

Sales

Because of the Covid epidemic delivery was slower than normal. first class communication was still at hand .

Sales

Everything was handled promptly and professionally.

Sales

I visited the showroom once last August. Dan Wales was extremely helpful and gave me finance illustrations and advice very promptly. Collection (James Shoobert) was excellent given the Covid circumstances.

Sales

Kane Tickner did a fantastic job to ensure that I got a good deal and was kept informed through the process. These strange COVID times made the experience a little different but it was an excellent experience from start to finish

Sales

Courtesy and clarity but no pressure.

Sales

The whole experience was very well conducted. From initial contact by James to the final delivery arrangements I felt like I mattered.

Sales

Scott motability is a credit to bmw

Sales

Covid stopped it being personnel on pick up

Sales

As above. Shah very helpful and informative. Kept me updated throughout