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Can't fault the service. Booking was easy, the service was carried out in the time expected, I got a comprehensive report of the work carried out and the status of all the items checked, which the service manager walked through and explained.
Everything was easy, treated in a first class manner
The cup holder in the rear seat needs fixing and I would have expected you to fix this on a car that had done 4500 miles free of charge
Despite repeated requests for early billing information this was ignored
Welcomed by Lance who made the whole experience a pleasant one. Lance kept me informed of what was being done to the car on a regular basis and car was returned cleaned inside and out
Everything was done to a good standard except the cleaning. Some dirt patches on the car took up to 30 minutes of cleaning on returning home.
Intermittent starting problem, which would not manifest itself while the car was with Broad Oak. Requested a part be replaced, which appears to have rectified the problem, but had to pay £750. As no fault code was found could not claim under warranty
Absolutely disgusting behaviour. I have had my car 4 months, only to be phoned and told it needs new brakes costing me £200. I got my breaks done on 31st July. My father was supposed to get a phone call from the manager Adam, which we still have no r
Evently work was carried ok
Good customer service feed Back on my Vehicle and keeping me update on the proces
I felt that hey cared
Issues with tyres were raised but no solution was given leaving me to sort the issue out at a high cost at late notice myself. Troubleshooting of a radio fault was amateur and used my fuel and mileage in the process to absolutely no benefit.
Whilst work carried out was 100% we were not happy with having to pay to have the work done and then not being able to have the parts back to have them independently checked to see if they were faulty
you didn't fix the problem - I've got to come in again as the car still has the problem it was bought in for.
As usual no problems
Because I was completely satisfied, faultless service.
Car was booked in for a service and then had to stay a further day due to recall notice. Then got the car with engine Mgmt warning lights on. Garage wouldn't take it back directly so had to call out BMW assist. Overall 5 days without the car.
Because the way I was treated by the staff there help they gave me and advice
Service is very good and well received.
Hello very pleased but I wait a little to long to be help thanks
Exactly as above.
everything done on time and car returned washed and looking brand new
Having never been to Barrett's Ashfield and unsure why I have been sent this survey I must remain neutral
Changed punctured run flat really quickly.
It's always a friendly and efficient service experience.
A very pleasant experience
I think I got a reasonably good deal. I thought the salesman, Shah was really brilliant at his job and could not have treated us better.
Good communication; good feedback on issues; clear pricing; prompt delivery/collection service; clean car - it's all really good.
Helpful staff. Job was completed on time.
Courtesy car was ready and nothing was too much trouble
Showroom is lovely and reception/waiting area very pleasant. Staff all professional but friendly, very attentive. Just the wait to collect car at end of day that stopped it being outstanding
Helpful, courteous staff from new car purchase to servicing.
I had asked for all for alloy wheels to be refurbished (Diamond cut), however on collection one of the rims was damaged and l also believe that the BMW hub cap fitted was not the original ( Old and damaged and does not match the other 3).
Job done - very nice people
Reason as above. They forgot to do some of the warranty work that should of been done when the car was in for the repair the first time, so my car had to go back in again.
The dealership is friendly, helped and all have a good knowledge of the subject matter that they specialise in
gave car Friday to pick up sat after service.Was called fri evening and told that because of staff shortage will have to pick up next day.Was working the next day, couldn't pick it up.And then came Sunday. Car stayed over the weekend.very disappoint
While the service took longer than expected- causing quite a delay and inconvenience- the service staff more than compensated for the delay!!
Put car in for repairs. Paid £99 for diagnosis, received diagnosis and quote for works. Approved works to proceed, came to collect car and was told fault light remains because they forgot to advise of fault known at diagnosis. Total works now > car £
Very polite - kept informed throughout the process
They go through everything they have done to the car and what's it all means
They dealt with any and all of the problems with the vehicle swiftly and completely to my satisfaction
Great service all items where dealt with
Long wait for my car - you said you would valet car - and then you didn't!
Satisfied, but the fault I reported has only been partially cleared. I will be booking my car in for a vehicle check and MOT in August so I will ask the technicians to clear the above fault at the same time.
Everything clicked into place at exactly the right time. Arrival of my expected funds coincided perfectly with the registration and special build my car needed, just as we both planned with a contingency in place to cover if I had to delay.
Our car was handed over in the rain, it had marks on the paintwork under the mirrors and the number plates were not properly fitted.
Extremely satisfied. Extremely helpful and knowledgeable showroom and sales staff, going over and beyond to help and accommodate us with the smooth purchase and delivery of our car.
First class service from all the staff at Barrett's
I don't think the product knowledge was high enough. I only had a couple of questions being familiar with BMW but these were not all answered correctly or fully. At pick up point I only had 2 questions of the "genius" both answered incorrectly
THE STAFF AT BARRATTS ASHFORD ARE ALWAYS EXTREMELY HELPFUL AND ARE A PLEASURE TO DEAL WITH. IT IS ALWAYS A VERY FRIENLDY PLACE TO VISIT AND ONE IS ALWAYS MADE VERY WELCOME.
Shah made it simple and easy to deal with no nonsense push in your face sales tactics
Welcoming, non sexist staff from reception to salespeople to finance manager