CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Investigation into intermittent fault was thorough and kept informed of progress.

Service

Satisfied

Service

Attended for pre-booked while-you-wait MOT. It took as long as the service adviser said and was on time.

Service

No problems encountered, staff very friendly.

Service

Very efficient service even with covid

Service

Job was completed on time and car returned hoovered and washed

Service

Everything went like clockwork

Service

No issues.

Service

Friendly, accommodating, make you feel as an individual rather than just another customer.

Service

I think £100 for oil is expensive

Service

Nice people to deal with, prompt, efficient service.

Service

No issues

Service

The work was completed as described and the car was ready to collect at the time arranged. It was also cleaned.

Service

service is great.

Service

Told price upfront and no surprises .

Service

History file in the cars computer was not updated. The invoice came in a Mini covered file all other invoices I have are in BMW covers. I have no way of knowing that all the filters have been changed without marking them.

Service

Always go above and beyond

Service

As explained previously.Good service good outcome.All staff,as usual friendly helpful and professional.

Service

Good service

Service

Very professional, (as usual). The Advisor rang and explained what they'd found and how the fault would be remedied. Kept the car overnight until I was able to get back to the Dealership the following day.

Service

Very well managed as regards COVID 19. Nice staff giving excellent customer service ( I live circa 50 miles from Ashford but prefer Barrett's to my local BMW dealership.

Service

Problem fixed and good service in line with wanting to keep my business, which is good.

Service

Friendly and efficient staff

Service

No problems to report

Service

No unanswered questions and covered by service contract.

Service

Very polite, helpful and worked completed very quickly

Service

Timing was excellent

Service

Very good service under the circumstances we all find our selfs in

Service

For making me feel at ease with bringing my car in during current situations and always being friendly and helpful.

Service

I think the covic measures introduced actually make the whole process more streamline.

Service

I have always found that I get excellent service from Barratts Ashford

Service

Good communication regarding the service undertaken and the car ready on time.

Service

Very professional

Service

I have not found better customer experience from any other dealer

Service

Because the staff know what they're doing and give you the answers and help that you need

Service

See above

Service

Car always cleaned after any warranty work has been carried out and all the works to date have been completed very well

Service

Great customer service

Service

Very well organised, given the Covid-19 environment we're in at the moment.

Service

Nothing was too much trouble

Sales

Excellent service at every stage.

Sales

Upon taking delivery of the vehicle Daniel made me feel very welcome and in the odd circumstances we find ourselves in, he ensured the handover was COVID safe whilst ensuring I could enjoy the experience of collecting the new car.

Sales

Excellent communication throughout the purchase and delivery process.

Sales

Scott our salesman was approachable friendly informative and above all remained professional at all times.

Sales

The separate room and reveal was great and unexpected. Only things missing were dry ice and music!!!

Sales

Given the current situation I feel everything was done as best it could.

Sales

Despite Lockdown, we did not feel at any risk during any of our visits. There was always a friendly welcome. We were always given time to think and consider . An unaccompanied test drive was very much appreciated. And the handover was brilliant!

Sales

I felt I was looked after at a. Very difficult time.

Sales

The guys were top shelf

Sales

Treated with respect by all staff. Courteous service - plentiful good coffee. Requirements carefully listened too. Good communication about what to expect during collection of new car. Felt safe during pick up.

Sales

In these covid times done a great job

Sales

The salesperson, Shar Chowdhury, is always pleasant, polite and professional so it is the second new car I have purchased from him in less than 2 years.

Sales

Just great quality

Sales

One small hiccup promptly resolved.

Sales

As I said earlier James who oversaw our purchase was professional, eloquent and gave us time.

Sales

Given the difficult lockdown circumstances, the Barretts team managed to make the experience as easy and 'human' as possible whilst being careful with social distancing.

Sales

Excellent customer service

Sales

Kane was a knowledgable , honest and professional and aided the whole experience of a considered purchase . Very greatfull and a great purchase