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They go through everything they have done to the car and what's it all means
Very polite - kept informed throughout the process
They dealt with any and all of the problems with the vehicle swiftly and completely to my satisfaction
Great service all items where dealt with
Long wait for my car - you said you would valet car - and then you didn't!
Satisfied, but the fault I reported has only been partially cleared. I will be booking my car in for a vehicle check and MOT in August so I will ask the technicians to clear the above fault at the same time.
They diagnosed the problem, fixed it within the time they estimated, and the final bill was less than we were expecting.
Felt liked after, especially with the shuttle service. I had my 2 year old with me too & it worked great
Would like to have said 'very satisfied', but Reception failed to inform Service that I had arrived; I was thus kept waiting for half-an-hour longer than necessary. Goodwill was restored when I was told there would be no charge for the service.
The service team responded to our need for the car to be ready earlier and accommodated our needs.
Again, my car is worse off for the visit. This visit was the THIRD to rectify continuing errors made by staff in the service area.
Pleasant showrooms and good service
Very poor standard of service, as the Service Team failed to identify a material oil leak despite undertaking oil service! I was however advised of other less material items, which do not require attention at present.
Very good service
It would have been nice if the company got my title right; I am in fact male; it is correct that my wife Joanna has had two BMWs from you but I also have a Z4 the car on whom repairs were made in this instance.
The service was five star, but somewhat expensive
Had manufacturers 3yr warranty servicing once a year to now find brake fluid change now before service in October and told to find poss £900 for brake pads apparently 70% worn ........ come on are you serious!
The usual high level of customer service
Small oil change service and MOT carried out. Took about 2.5 hours and all went smoothly.
Extremely friendly & helpful staff/sales team
Only 3 starts on this occasion, as the 6 month old car went in for new bump stops for the rattling tailgate. Unfortunately it still rattles, so is booked in again.
The actual service was fine. The points were lost because the information given at servicing was different to that given when purchasing the vehicle.
Excellent as always
Helpful, friendly staff. Prompt service, car nicely cleaned and work completed as promised.
It`s all about dropping the car off and collecting the car once it`s has been serviced. You just want to see the girls at Reception give them your keys and be on your way. A 20 minute wait to get your car booked in and collect just isn`t acceptable
You service is good
I have always had good service from Ashford and from central customer services. That is why we travel 60 miles to them to buy our cars. We were not happy with Sidcup-and many local friends agree.
They did service - standard scope inspection of my BMW( cost 20 GBP) on top of the front brake pads replacement, although same inspection was done just 500 mi earlier in Barrett Canterbury.
They dealt with my car efficiently and remained in contact through the day
When picked up car it was not clean on the outside
Was dealt with quickly as soon as I arrived at Barretts. was given a courtesy car as my car was booked in for the day.
Was conducted properly and was finished quicker than expected
It would have been perfect but the service indicator on the car was actually for a MOT not a full service. As it is a low mileage vehicle I was disappointed that the service plan expires before the next major service is due.
Very efficient and speedy service for the supply and fitting of two new tyres.
Replacement part not available on the day so second visit needed. Service completed as scheduled.
Joshua was brilliant with his advice and friendly service
Treated me very well from drop off to collection
Barrets very interested in selling me a new car but after sales poor
As far as I know the service was carried out properly, but I think that the customer waiting area could do with some attention. It is somewhat cramped
The car service is acceptable and I have confidence it`s been serviced correctly. The attitude of the staff at both Sales and Reception is not acceptable. The staff seem to have the attitude that the customer is privileged to be served by them, they
4 days to get my car repaired ( only blocked filter )
Satisfaction would have been 100% if the required tyres had been available on the day of MOT servicing.
Steve Thompson and Kan Tickner were excellent as always, in all areas. They are valuable assets to Barretts.
Smooth, no issues, all clear
Service guy was very helpful as I had to rearrange the time for later the same day. Technicians did a good job.
just missed a 5 by not vacuuming boot area whilst valeting and the video sound quality of the inspection was difficult to hear with the background noise, otherwise great
Complete lack of communication or transparency. Realistic information would have been so much more helpful. No account taken of my initial request to advise early in the day of any problems with MOT due to difficulties of having no transport.
Service was fine but i needed a new tyre and the wrong tyre was delivered so I had to bring the car back a second time to have new one fitted
MOT completed and the car was valeted.
Courteous and swift service.
Poor customer service and a "remoteness" about the staff, all of whom seem to be deeply involved in their own business, without a good regard for customer.
On this visit a very high level of customer care.
The team clearly work to a set of customer service driven values, always made to feel welcome and always helpful, feel valued.
When I collected the car after the work had been completed everything appeared ok and the car was exceptionally clean. However when I pressed the buttons on my memory seat the settings had been erased on both 1 and 2. This was incredibly annoying.
Everything that needed doing was done. No issues so far.
Courteous service which is always appreciated but a little disappointed the my car was not washed and vacuumed as it usually is when I use the dealership. Not a problem...perhaps it's just that I've been spoilt in the past!
Work was carried out in the time estimated. Pleasant staff and good service
All issues were addressed in prompt manner.
Whilst in for its service my car was damaged by when a valeter backed another customers car into my car. It has been over a week and I still do not know how this will be resolved. Despite the above I was charged for the service!
Would have been more had the car not been washed despite my requests to not.
Tidy dealership, very organised, staff knew exactly the product I needed
All done well,car cleaned ,but missed the boot
As above we could not fault the BMW Centre
It is the first time have have dealt with this particular Senior Sales advisor. He was attentive, customer focused and ensured that all of my requirements were met in a timely way. The Reception staff were always friendly and hospitable. Well done!!
Everything went smoothly and with an outstanding help from Mr Michael Morris it was an easy process.
The salesperson was clear, polite and very patient.
Kane and staff at Barrett's Ashford were very helpful and eager to p,ease
Lovely showroom and great facilities. Warm welcome when I arrived.
Dan Wales was the sales man, he made it very easy to get my mobility car.