CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service, well looked after from the time you come through the door, helpful team. Looking to buy my 4th car from this dealer

Service

The problem has not been fixed and I'm now having to spend more time trying to get it sorted. The service team have not made it easy for me either as they've not provided the correct information regarding length of time to do the repair. Not happy!

Service

The lady that booked my car in for the service and did the paperwork was superb out of this world bent over backwards to get all the jobs done

Service

They booked me into the garage very quickly and efficiently. No waiting for anyone. I was so impressed.

Service

Would have been completely satisfied but had to return the car a week later with same problem. Barretts completed the repair with no charge.

Service

The staff at Ashford are outstanding. This is why I return there time after time. They are always so helpful and attend to my needs whether it be sales/service.

Service

Great service as always

Service

as above plus the follow up and video report all adds to the experience

Service

no communication with me i had to phone twice to find out about my car.when car was fixed ,they said had to wash it .when i picked up was not even washed

Service

One service was better than the other but one blighted the overall picture if you had your cars for customers it would be better if bmw had input on the follow up hire car otherwise rubbish

Service

Inconsistency between video report and tyre report.

Service

All good Expectations met, prompt courteous service, and a clean car as well!

Service

The service was efficient and courteous

Service

I would normally give 5 stars, but despite telling the service department about some lights that were not working, one of the lights was not in stock, so I have to return to have that done

Service

Every single staff member couldn't do enough to help out. 5 stars!!

Service

Failed again to fix persistant problem, had to return after last visit to correct work undertaken.still got the same problem.

Service

I am recently widowed and it was the first time I had to deal with servicing the car since my husband passed away. The Service Manager phoned me the day before and Daniel ensured I understood what had been done after the service and MOT had been done

Service

Always helpful nothing is ever a problem , any problems ways dealt with straight away

Service

The driver turned up at my house to pick up my car at the exact time he said he would. I was rung when the car was completed and when I arrived to collect it it had been washed and hoovered. The representative who dealt with me was friendly & helpful

Service

Happy with service

Service

Did everything I requested, returned the car on time, great courtesy service to the town centre and car handed back washed and cleaned.

Service

Maxine card was really helpful and pleasure meeting her

Service

Excellent sympathetic service with yet another BMW reliability failure

Service

I am having to take my car in today to get the brake pads serviced which I would have preferred putting off until next month but I can't as 5 days after the oil service the brake pad lights have come on. Not aware how urgent at time of checkin

Service

Car was returned clean and tidy and the service given by the lady in the service centre was excellent, clear, precise,and very professional . Congratulations to her

Service

Problem solved

Service

See above. Serviced and MOT 10 days ago. Still not resolved.Brake discs shown as advisory on failed MOT yet urgent on health check.Child seat not inspected for MOT saying it was fitted. It was totally detached.

Service

Car serviced and cleaned as expected

Service

No courtesy car offered, had to ask and then the courtesy car had to be returned before I could even get my car from the garage

Service

Good communication and work was done promptly.

Service

Absolutely satisfied with the work carried out but nobody can get full marks in any job car was in for end of warranty and MOT bot surprised nobody tried to offer extended warranty and extended services such as sat Nav updates conscierge services.

Service

Everything completed on time and to my satisfaction, and explained

Service

Finally I was very happy.

Service

Did what was expected

Service

Very helpful

Service

Nothing wrong with service, care or cost

Service

The new car had a few extras added to it, Dan made sure they was all correctly fitted and made sure the car was not delayed for me.

Service

Can't fault the staff or service

Service

Barretts BMW issue. Punctured run flat tyre. Couldn't get one from Canterbury as their supplier doesn't do Michelin (reportedly) Told to get one from Ashford, who would not transfer to Canterbury for fitting. So had to drive to Ashford! Same company?

Service

Courteous and professional customer service

Service

I discussed my issues with Patrick Myrie and I am awaiting a response from him.

Service

I am extremely unhappy with the car for a number of reasons ' issues with the car after recall for EGR cooler and l have had three trips to the dealership since l purchased the car in October 2017, due to battery discharge issues when stationary.

Service

Given I described the fault surely the parts could have been ordered to fix it on the day rather than going in a week later? Furthermore why does the car need to be there at 9 if nothing will be done until gone 4?

Service

All staff where very helpfull

Service

Considering I booked in a few minutes before my appointment. I wasnt seen to, till 1140ish. After chasing up my appointment I'd actually been forgotten.

Service

I was not happy to find when my vehicle was returned to me that the two seals on the rear differential had not been replaced and I also had a warning message telling me the there was a problem with the restraint system which was not the case before.

Service

I received timely progress reports of the inspection on my vehicle

Service

In having a windscreen replaced I have some questions about its installation. My concern may be unjustified but I need to have those concerns assessed.

Service

Charging for a courtesy car is my only complaint

Service

Helpful staff

Service

Mr Danial wales has looked after my requirements for last four years on new cars, i like to add extras to all of my cars, and Danial helps me put them together with all the carbon packs and the car s have always beaten my expectations. Many thanks.

Service

I had to wait along time from making the booking to the appointment as I required a curtisy car.

Service

Waiting for oils change . Told it would be 1:30. 3 hours waiting . Told car being cleaned . Car still dirty. Delay me to clean the car, no. Then give car back and it's dirty, even worse

Service

Trust in doing a good job to my satisfaction

Service

Very polite staff.

Service

Can't fault the service. Booking was easy, the service was carried out in the time expected, I got a comprehensive report of the work carried out and the status of all the items checked, which the service manager walked through and explained.

Service

The cup holder in the rear seat needs fixing and I would have expected you to fix this on a car that had done 4500 miles free of charge

Service

Everything was easy, treated in a first class manner

Service

Welcomed by Lance who made the whole experience a pleasant one. Lance kept me informed of what was being done to the car on a regular basis and car was returned cleaned inside and out

Service

Despite repeated requests for early billing information this was ignored

Service

Everything was done to a good standard except the cleaning. Some dirt patches on the car took up to 30 minutes of cleaning on returning home.

Service

Intermittent starting problem, which would not manifest itself while the car was with Broad Oak. Requested a part be replaced, which appears to have rectified the problem, but had to pay £750. As no fault code was found could not claim under warranty

Service

Absolutely disgusting behaviour. I have had my car 4 months, only to be phoned and told it needs new brakes costing me £200. I got my breaks done on 31st July. My father was supposed to get a phone call from the manager Adam, which we still have no r

Service

Evently work was carried ok

Service

Good customer service feed Back on my Vehicle and keeping me update on the proces

Service

I felt that hey cared

Service

Issues with tyres were raised but no solution was given leaving me to sort the issue out at a high cost at late notice myself. Troubleshooting of a radio fault was amateur and used my fuel and mileage in the process to absolutely no benefit.

Service

Whilst work carried out was 100% we were not happy with having to pay to have the work done and then not being able to have the parts back to have them independently checked to see if they were faulty

Service

As usual no problems

Service

you didn't fix the problem - I've got to come in again as the car still has the problem it was bought in for.

Service

Because I was completely satisfied, faultless service.

Service

As above

Service

Car was booked in for a service and then had to stay a further day due to recall notice. Then got the car with engine Mgmt warning lights on. Garage wouldn't take it back directly so had to call out BMW assist. Overall 5 days without the car.

Service

Because the way I was treated by the staff there help they gave me and advice

Service

Service is very good and well received.

Service

Hello very pleased but I wait a little to long to be help thanks

Service

Exactly as above.

Service

Car arrived on time

Sales

I love my car

Sales

Simply fantastic

Sales

Very good product knowledge and service overpromised and underdelivered on date of collection We ended up with most of the items required on this car

Sales

Great car but over complex system. Its mind boggling. Not necessary Hate the switches and controls. I want to drive from A to B . Not play computer games.

Sales

Clear comms throughout process & flexibility around our needs/ circumstances. Personal, down to earth & helpful nature of salesperson. Went beyond expectations by giving us loan car for few days as our existing BMW (18yr old 330D M sport) was ill LOL

Sales

At every stage in the process, from initial enquiry to delivery of my new car, the staff at the BMW centre were helpful in explaining the process and keeping me informed of progress.

Sales

Everything clicked into place at exactly the right time. Arrival of my expected funds coincided perfectly with the registration and special build my car needed, just as we both planned with a contingency in place to cover if I had to delay.