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Good customer service
The staff at Barrett's are very accommodating and helpful, from the moment you step into the showroom there is always someone who's happy to help.
Staff were approachable and friendly.
Excellent service and feedback carried out the service as advised in a timely manner
The work was carried out in the recall part
Very efficient and high standards
I would have said completely satisfied but I did ask for something to be looked at under the warranty whilst it was in for service - I do not feel like this was done and I still have no answers regarding brake squeal only in reverse.
Professional friendly Staff at Barrett's
They did everything in a safe and timely manner
Staff were very helpful, technicians were very helpful, car always feel better after a visit to Barretts!
My vehicle went in for a recall; it underwent a thorough safety review, all recorded on video and sent by email. Work completed, and car washed and returned that afternoon. Excellent service.
No issues. Speedy service.
my experience was very good.i was impressed with the treatment i received.
parts had to be ordered so car kept overnight
A car provided why my car was given an mot and a update on how things are going
Very efficient and extremely helpful
The people I interacted with were very helpful. Their covid restrictions were really easy to navigate and made me feel safe. They fixed my car and it was beautiful when I got it back!
Everything completed well in difficult circumstances
It is always very professional
Great customer service
Received frequent updates from the staff. Live Video of pre assessment of the job was so good.
Excellent service and the staff were friendly and helpful
Communication good, staff pleasant
Great to have a short video of the car. The car is always returned in pristine condition.
They always listen to what you have to say and always do what they can to help.
The work I asked to be looked at was done under warranty with no quibble
Tim was good and we have a couple of issues that he said can be sorted when lockdown gone.
Work was done to a high standard
it was smooth and easy
All went smoothly and was Covid friendly.
I have no complaints
Regular updates, clear information received, car washed
As per above always have a great experience dealing with the Ashford branch
Well received and very helpful.
Self checking in is brilliant
The work was completed as requested
Same comments as above
Very good customer service and they did exactly what they told me over the phone
A little bit different from usual due to pandemic, but still satisfied
car service was completed. MOT. I added Extras all completed with no problem, only to pleased to help. All Good
Tara was extremely helpful
Did what they said they going to do, kept me informed
Great people, great product.
Polite, friendly and helpful staff, with a very good quality of service
I was able to book my car in quickly for the battery to be replaced and when the car was ready for collection I received a phone call. I was very pleased to have the car cleaned before being returned.
Kept up to date with progress, personal experience and a few little extras thrown in :)
As above. Kept in contact throughout
Because of the Covid epidemic delivery was slower than normal. first class communication was still at hand .
Everything was handled promptly and professionally.
I visited the showroom once last August. Dan Wales was extremely helpful and gave me finance illustrations and advice very promptly. Collection (James Shoobert) was excellent given the Covid circumstances.
Kane Tickner did a fantastic job to ensure that I got a good deal and was kept informed through the process. These strange COVID times made the experience a little different but it was an excellent experience from start to finish
Courtesy and clarity but no pressure.
The whole experience was very well conducted. From initial contact by James to the final delivery arrangements I felt like I mattered.
Scott motability is a credit to bmw
Covid stopped it being personnel on pick up
As above. Shah very helpful and informative. Kept me updated throughout