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Fantastic service, great staff. please keep up the good work.
Picking up my car for the service and returning it back home in a clean condition.
Car was ready on time cost was fair
While-you-wait appointment ran to time and was well managed.
Business like and professional
Kept me up to date on what they were doing.
The staff and overall organisation.
very helpful and efficient
The staff were very helpful and the problems with my car were sorted out efficiently.
Efficient and quick
Good overall service.
Knowledgeable and helpful staff.
Everyone so friendly and helpful
The service was excellent again love how you send a link to watch a video of the service.
All work was completed as requested and on time.
I reported a squealing brake issue at low speed in stop start traffic which the technicians couldn't replicate. It does it ALL the time and is very unpleasant. They did offer to deglaze the discs.
From booking to collection the whole experience is a pleasure, never pushed.
Good information and a quick fix.
Customer service was excellent, good communication and felt valued.
Friendly, efficient and service was completed promptly. Good COVID procedures.
They did what they said they would do
Team gave me a courtesy call up front, voicemail once car was ready and dealt with questions promptly. Some confusion over the agreed price but this was resolved once queried
This was a very good experience. Can't fault it.
The service experience was first class.
Service completed on time. Service staff kept me updated with info
If there's a issue the guys and girls will do what they can to help
All work carried out to my satisfaction
I think everyone at Barrets Ashford are very professional & caring about their customers
Car was fixed in the timescale stated
I haven't experienced anything but good service with ashford Barrett's.
Kept up to date and had a clean car.
Hassle free and easy to deal with.
Very satisfied with the service experience.
Tara was extremely helpful
They operate a tight ship. Let you know whats happening with the car and how much it will cost.
BMW agreed to pay to replace my iDrive's head unit, which they didn't have to do, so I am very grateful to them.
Quick and efficient customer service
all good though delay in finishing due to fault found in ABS when replaced wheel bearing. Sorted after additional day in workshop.
Prompt and efficient
Friendly service and very helpful staff
Excellent service. Issue resolved quickly.
Good quality service
Friendly staff who kept me informed and make me feel welcome
We couldn't ask for better service
A quick, no-nonsense negotiation and good communication throughout.
Point of contact Bunch of flowers when picked up new car great reception area
Car process was really easy, getting a price for insurance took awhile but otherwise it was unbelievably easy and I think a great deal
Great service from Dan as always
Good COVID testing and safety. Car was out the front all ready to go. The purchasing was easy and ver helpful, Daniel Wales talked me through everything without talking down to me he was an absolute star and would highly recommend him to anyone.
Despite the difficulties posed by Covid restrictions, the process was enjoyable.
Thank you for your faultless service from the day we walked into the showroom back in April, not really knowing what we wanted to do, and which direction we wanted to go in regards to our current car into a new one!
The car is amazing, the customer service delivered by Khaled was exceptional
Highly impressed, felt welcome and all conversations were friendly
I was never pressured into making my decisions. A situation l prefer to being hassled- however if l had a question it was answered professionally.
As you know this is the 4th or 5th X3/X5 purchased from Barretts Ashford so our satisfaction speaks for itself. We always ask for Dan Wales to handle our business as in our opinion he is first class at his job.
My wife and I have both replaced our previous BMWs this year with new models. We again bought from Barretts BMW in Ashford, which is a 450 mile round trip for us. Kane Tickner provides service at a level against which others should be measured.
Very easy and straightforward.
Again great service from Dan (your sales rep) and everything completed with minimum of fuss.
Completely satisfied- excellent service. Professional, efficient and friendly team.
Whole experience was less than a month from receiving an email to driving away in my new car. Everything was smooth, no pressure and went exactly as we were told
I did the whole purchase experience digitally, which was as I wanted it.
Amazing service, very professional and knowledgeable. Would definitely recommend and use again.
clean , bright showroom
Comprehensive handover from Dan despite current covid restrictions with all questions answered. Also good personal touches like expediting the V5 document to enable me to make arrangements for a local parking permit. Really appreciated this!
Barretts should be proud of the team they have in Ashford. They were very friendly, accommodating despite the challenges, professional, experienced no pressure from them, and very helpful all throughout. Thank you very much to Dan and his team.
The end to end process of purchasing my new BMW very well supported and managed by your Sales Team (Daniel Wales) and I am a happy customer.