CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All went smoothly

Service

An excellent mechanical service provided. Technicians always seem to go the extra mile, as do all other staff.

Service

No fuss, no problems - great service as usual

Service

Again the service aspect was great eg booking car in for a mot and service but the sales part of barretts bmw leaves alot of room for improvement

Service

Great welcome from staff there, very helpful and friendly. Efficient service.

Service

Easy , quick and courteous .

Service

Professional service and knowledgeable staff

Service

Sales Manager was very helpful and knowledgeable

Service

Every member of staff completely knew what they were supposed to do and helpful in each stage .

Service

Repair not completed correctly. I went and got to come back again. Team is so nice and friendly. however wasted my time.

Service

There is nothing else I could have asked for. They went above and beyond for me

Service

Always excellent service at Barrett's, Lance in servicing was brilliant, Kane in sales is brilliant, everyone there are so really nice and friendly.

Service

Everything well Explained.

Service

I think the human are not there but you only got computers to do the work

Service

its excellent which makes my car refresh as a new one

Service

Very pleased my query could be dealt with so promptly

Service

The staff are very professional in their approach

Service

There were many factors which were all quite poor and not enough space here for me to list them all.

Service

Vehicle was given a major service in the allocated time proposed. Vehicle feels like it did when it was new again! Thank you.

Service

The visit was politely and efficiently conducted and the car was ready at the time specified.

Service

There was a mix up with the date for an MOT and service. I arrived the day after I was expected. It was booked in advance as I needed a courtesy car. Despite this the dealer did the MOT & service and found me a car. Very impressive!

Service

Service/mot completed on time, car handed back clean.

Service

Length of wait longer than quoted.

Service

The Brand is not the cheapest but I believe in good customer service and interaction. The staff in Ashford are always smiling, polite and not pushy as I've experienced in other dealerships.

Service

Received a very good and efficient service schedule, End of warranty inspection and MOT.

Service

A timed appointment, waited at the dealership whilst service matter was dealt with. Reception staff were friendly and attentive. I was there for 21/2 hours. I have no complaints about the service, service reception staff and the overall experience.

Service

My car was washed and hoovered but the wheels are never cleaned properly. I have mentioned it before but it is still a problem. I end up having nice shiny wheels with dirty patches in the corners which actually looks worse than leaving them dirty.

Service

They went the extra mile in diagnosing an intermittent fault, and found a courtesy vehicle at short notice.

Service

Quick, prompt

Service

Staff great and very helpful

Service

The service was done in two to three hours. I was provided free coffee and tea from staff and when they had updates, I was told them.

Service

Very efficient in the second visit for the tyres to be changed.

Service

Expertise

Service

The whole experience was as it should be

Service

I am happy to have my BMW regularly serviced but the service charges are unreasonably high and will tend to make me look elsewhere at the prices expected at Barretts Ashford.

Service

a straightforward visit for an oil change + a nice valet! Excellent efficient and friendly handover when I collected the car; thank you!

Service

Very much like the videp you send when the car is up on the lift.

Service

This time the car has been in 4 times for the same fault only not to be fixed.

Service

washing my car is great but could it be with clean water

Service

Standard service and inspection.

Service

You did what you said you would

Service

Because despite being polite the issue was not resolved.

Service

Maxine!

Service

The work was carried out whilst I waited and the vehicle was cleaned inside and out.

Service

Again because there's always room for improvement

Service

I asked if I could wait for my car to be serviced. Was told they needed it all day and the best they could do was lunchtime. I noticed from my BMW app. My car was finished and parked behind the dealers at 9.27 am. Only one hour after I dropped it off

Service

It was OK but nothing special, plus courtesy cars are now being charged for. Ironically this shoots Barrett's in the foot as I am currently looking to buy another car but why should I go there when I can get a better deal and service elsewhere?

Service

I was asked to ujse the auto check in and I requested that the trinket tray on the drivers side be repaired, this work was not carried out as apparently it didnt appear on the worksheet, I later checked the response to my check in and it showed there

Service

Looked after me and my car very well

Service

Everyone very helpful, pleasant and professional.

Service

Easy booking appointment. I had a broken foot at time so couldn't drive so they offered to collect car. Phoned day before to arrange collection and also phoned re delivering back. Pointed out I needed to get a tyre checked which I did

Service

Service given. Appreciate video inspection on car.

Service

Not sure if the problem is rectified

Service

I had a warranty issue with a used vehicle and being cynical by nature I anticipated the problem might not be covered by the terms and conditions. However, my cynicism was completely misplaced and the fault was rectified without question.

Service

Because I was "completely satisfied"

Service

Everything about it was exceptional. It started with a phone call from the Service Advisor, Lance Chesterton, the checkin by Zoe West and then from the service technician Luke Sisley. A fantastic experience, and I cant speak highly enough of them.

Service

Fast response, on point detail of service

Service

Friendly efficient staff

Service

Maxine was great and very easy to deal with. Everything is quick and efficient.

Service

Great experience as always from this dealer.

Service

Good service, well looked after from the time you come through the door, helpful team. Looking to buy my 4th car from this dealer

Service

The problem has not been fixed and I'm now having to spend more time trying to get it sorted. The service team have not made it easy for me either as they've not provided the correct information regarding length of time to do the repair. Not happy!

Service

The lady that booked my car in for the service and did the paperwork was superb out of this world bent over backwards to get all the jobs done

Service

Would have been completely satisfied but had to return the car a week later with same problem. Barretts completed the repair with no charge.

Service

They booked me into the garage very quickly and efficiently. No waiting for anyone. I was so impressed.

Service

Great service as always

Service

No hassle and was kept in touch of progress

Service

The staff at Ashford are outstanding. This is why I return there time after time. They are always so helpful and attend to my needs whether it be sales/service.

Service

as above plus the follow up and video report all adds to the experience

Service

no communication with me i had to phone twice to find out about my car.when car was fixed ,they said had to wash it .when i picked up was not even washed

Service

Inconsistency between video report and tyre report.

Service

One service was better than the other but one blighted the overall picture if you had your cars for customers it would be better if bmw had input on the follow up hire car otherwise rubbish

Service

All good Expectations met, prompt courteous service, and a clean car as well!

Service

The service was efficient and courteous

Service

I would normally give 5 stars, but despite telling the service department about some lights that were not working, one of the lights was not in stock, so I have to return to have that done

Service

I am recently widowed and it was the first time I had to deal with servicing the car since my husband passed away. The Service Manager phoned me the day before and Daniel ensured I understood what had been done after the service and MOT had been done

Service

Every single staff member couldn't do enough to help out. 5 stars!!

Service

Failed again to fix persistant problem, had to return after last visit to correct work undertaken.still got the same problem.

Service

Always helpful nothing is ever a problem , any problems ways dealt with straight away

Service

The driver turned up at my house to pick up my car at the exact time he said he would. I was rung when the car was completed and when I arrived to collect it it had been washed and hoovered. The representative who dealt with me was friendly & helpful

Service

Happy with service

Service

Did everything I requested, returned the car on time, great courtesy service to the town centre and car handed back washed and cleaned.

Service

Maxine card was really helpful and pleasure meeting her

Service

Excellent sympathetic service with yet another BMW reliability failure

Service

Car was returned clean and tidy and the service given by the lady in the service centre was excellent, clear, precise,and very professional . Congratulations to her

Service

I am having to take my car in today to get the brake pads serviced which I would have preferred putting off until next month but I can't as 5 days after the oil service the brake pad lights have come on. Not aware how urgent at time of checkin

Service

Problem solved

Service

See above. Serviced and MOT 10 days ago. Still not resolved.Brake discs shown as advisory on failed MOT yet urgent on health check.Child seat not inspected for MOT saying it was fitted. It was totally detached.

Service

Car serviced and cleaned as expected

Service

No courtesy car offered, had to ask and then the courtesy car had to be returned before I could even get my car from the garage

Service

Good communication and work was done promptly.

Service

Great service, they alway manage to find the car I want. Go the extra mile each time.

Sales

Staff was so helpful

Sales

Excellent service and helpful flow of info pre-delivery. Good handover

Sales

Friendly service and can resolve concerns quickly.

Sales

Everything superb

Sales

I have received nothing but top service from all at Barrett's , I'd like to thank both Stacey and Kane for making everything go perfectly from the moment I booked the appointment.

Sales

Purchase - great but was a bit disappointed wen I came to collect the car as was expecting a nicer reveal rather than just driving in & seeing the car on the forecourt. My son had a James Bond style 1 when he collected his 1 series from a diff dealer

Sales

We were looked after from the moment we went to the garage till the time when we picked up our new car.

Sales

No acknowledgement of receipt of funds until requested. The car was delivered without notice. No offer to explain the cars features until I complained.

Sales

Pleasant and helpful staff . Car delivered clean and ready to go . Reasonable price negotiation

Sales

The people at BMW Ashford were very helpful in all aspects of the leasing, and showing me the updates etc in this model.

Sales

Good clean surroundings and knowledgeable and courteous staff

Sales

Good staff very pleasant

Sales

The sales person Stephen Cutts sold us the benefits of the car and buying a BMW again!

Sales

In my opinion, the staff at the dealership are extremely polite and try to help as much as possible. I felt a valued customer.

Sales

such a lovely and friendly place, without exception everybody was lovely to us.

Sales

ALL staff very professional

Sales

All staff were attentive and helpful

Sales

Car arrived on time

Sales

I love my car

Sales

Simply fantastic

Sales

Very good product knowledge and service overpromised and underdelivered on date of collection We ended up with most of the items required on this car