CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Same comments as above

Service

Very good customer service and they did exactly what they told me over the phone

Service

A little bit different from usual due to pandemic, but still satisfied

Service

car service was completed. MOT. I added Extras all completed with no problem, only to pleased to help. All Good

Service

Tara was extremely helpful

Service

Did what they said they going to do, kept me informed

Service

Great people, great product.

Service

Polite, friendly and helpful staff, with a very good quality of service

Service

I was able to book my car in quickly for the battery to be replaced and when the car was ready for collection I received a phone call. I was very pleased to have the car cleaned before being returned.

Service

It took quite some time to figure out the problem. But it was solved

Service

100% satisfaction.

Service

Excellent in every way.

Service

Task completed with no issues and repairs carried out in time stated

Service

Excellent service and thanks to Nathalie Kuhl for prompt follow up to a subsequent request

Service

Polite and very helpful

Service

Really good and thorough and was kept up to date

Service

All the staff are courteous and welcoming.

Service

couldn't do more to help you.

Service

Social distancing worked with no issues.

Service

Excellent service and a COVID safe experience

Service

Fixed all faults

Service

Highly professional and polite at all times. They go the extra mile

Service

great customer service

Service

Service carried out in an efficient manner.

Service

Staff were professional and efficient. A paint warranty issue was raised and it was dealt with during the time that the car was in for it's service.

Service

We were provided all the information

Service

everything went as stated

Service

Excellent service

Service

Well conducted smooth operation

Service

Friendly, efficient and helpful. Great approach to managing service with the COVID restrictions. Really good customer service.

Service

Found the exact vehicle I was looking for, for a reasonable price

Service

I waited for my service to be carried out which was very quick

Service

Easy to book - always looked after well. Very good management of COVID risks.

Service

Easy to book, good communication throughout. Covid-19 drop off and collection, very easy to understand, felt safe. Friendly professional staff.

Service

Always a great experience, pleasant and helpful staff, and ease to attend for servicing while you wait in a nice space and drinks readily available.

Service

Covid stopped it being personnel on pick up

Sales

As above. Shah very helpful and informative. Kept me updated throughout

Sales

As above Stephen Thompson made the whole sales experience enjoyable and filled me with confidence

Sales

When we went to the centre we were not under lockdown, so were able to talk face to face with the salesman. We arranged to have the car delivered to us as by this time we were in lockdown.

Sales

Decided to return to a dealership much further from home than my local one. This was because of the exemplar service I received in 2018. Met my original sales manager executive who has since become the showroom manager

Sales

My experience at BMW was both professional and relaxed, without feeling pressured into anything. It would have been nicer spending more time with the dealer on collection of the car to go through things, but unfortunately Covid19 would prevent this.

Sales

Everyone was so nice and polite and very COVID secure

Sales

Its tough in COVID times, they did well.

Sales

Everyone was friendly & I felt safe as everyone was following government covid guidelines. Dan was 10/10, excellent service and always kept me up to date with what was going on. A covid secure delivery too.

Sales

Michael and Steve could not have done any more during the purchase and delivery

Sales

James was superb from start to finish. Easy to do business with, straight talking and took the time to listen to what I was looking for. Delivered in his promises too.

Sales

First class service from Barretts of Ashford.

Sales

Again Stephen made me feel very comfortable while purchasing a car, there was no pressure purchase techniques and he made the whole process painless and gave a few chuckles and fun along the way!

Sales

It was on given time.

Sales

The process was handled in a very friendly but professional manner, and I was kept informed throughout and provided the right level of factual information, without it being excessive or overly complicated.

Sales

First rate buying experience. A big thank you to Daniel Wales at Barretts BMW Ashford.