Service guy was very helpful as I had to rearrange the time for later the same day. Technicians did a good job.
just missed a 5 by not vacuuming boot area whilst valeting and the video sound quality of the inspection was difficult to hear with the background noise, otherwise great
Complete lack of communication or transparency. Realistic information would have been so much more helpful. No account taken of my initial request to advise early in the day of any problems with MOT due to difficulties of having no transport.
Service was fine but i needed a new tyre and the wrong tyre was delivered so I had to bring the car back a second time to have new one fitted
MOT completed and the car was valeted.
Courteous and swift service.
Poor customer service and a "remoteness" about the staff, all of whom seem to be deeply involved in their own business, without a good regard for customer.
On this visit a very high level of customer care.
When I collected the car after the work had been completed everything appeared ok and the car was exceptionally clean. However when I pressed the buttons on my memory seat the settings had been erased on both 1 and 2. This was incredibly annoying.
Courteous service which is always appreciated but a little disappointed the my car was not washed and vacuumed as it usually is when I use the dealership. Not a problem...perhaps it's just that I've been spoilt in the past!
Everything that needed doing was done. No issues so far.
The team clearly work to a set of customer service driven values, always made to feel welcome and always helpful, feel valued.
Work was carried out in the time estimated. Pleasant staff and good service
All issues were addressed in prompt manner.
Whilst in for its service my car was damaged by when a valeter backed another customers car into my car. It has been over a week and I still do not know how this will be resolved. Despite the above I was charged for the service!
Would have been more had the car not been washed despite my requests to not.
All done well,car cleaned ,but missed the boot
Tidy dealership, very organised, staff knew exactly the product I needed
the car was returned promptly after the service kept well informed of the service
Salesman was knowledgable, helpful but not pushy and gave a good deal
The service was ok but nothing special
A warranty fix for a software issue. Kept informed all day whilst the car was in the garage
Diagnostics check on cooling system did not pick up faulty cooling pump. This was identified some days later! Car in BMW Garage, Ashford for too long.
My car went into Barretts Ashford for a major repair and when advised to collect my car and having paid and waited to collect my car, I was then informed that BMW had broken something in my car and that it wasn't fit to be returned to me.
In addition to all the above, the drop off service operated at set times, so in fact I could not be taken to the shopping centre, which is less than 5 mins drive away, until 10.30 - 3 hours after I first arrived.
Service was carried out in a very professional manner and was given a good report
Great staff from the receptionist to the service manager Why do staff keep leaving
Service was brilliant and staff very attentive.
I was very pleased with BMW customer service. Staff couldn't have been more helpful.
Everything went smoothly and as planned
One particular issue I received conflicting information
Barretts are attentive to customers' needs, very helpful in all departments.
Not at all. Will be looking to try another dealer or another brand. Over the years customer service has been getting worst. Delayed service booking because they could not provide courtesy for 5 weeks. Only to be told day before no auto car.
Friendly, efficient and timely.
Faultless from start to finish.
Everything carried out as promised.
The staff at Barretts were great - informative, accommodating and helpful
Every thing was done that had been explained at the booking stage.
Very friendly and professional service
I would only recommend Ashford bmw as they went out there way for me. The call centre booked me in somewhere different to where I asked. They moved things around to fit my car in straight away and so I wasn't waiting long.
Had a small problem with used car purchase. It was sorted very quickly and to our satisfaction. Courtesy trip in to Ashford was very welcoming and helpful.
BMW completed work that was charged for but have not properly repaired parts under warranty. The part replaced re occurred within 1/2 mike of driving. Someone went sick and then his replacement didn't bother to email as arranged and car was late.
I told the service agent that I did not want the car washed as part of the service (which he wrote down on the service documents), however this was then completely ignored and the car had been cleaned when I picked it up.
Not satisfied with after sales, lift to station no longer available and frankly your competitors will do this. I will Now service my vehicle outside of bmw or at the least at a franchise that strives for my future business.
There are never any courtesy vehicles
As above. A dealer I have used for many and will always return too. You get a personal friendly approach from staff members and nothing is too much trouble.
I let myself down, for once, with regard to my negotiating skills
Josh and his Regional Manager went the extra mile to help replace the faulty Head Unit at BMW's expense and understood my disgruntlement with the situation (with cars relative age and low mileage).
Didn't have to wait too long.
Car was booked in for work & service, on receiving a letter about a recall, I phoned & asked if this could also be done on the day it was booked into the dealership. Sadly this wasn't done as I was told the replacement bolts are on back order.
Was good but I was told I would get sent a video of my car but have not had anything yet
Kane and staff at Barrett's Ashford were very helpful and eager to p,ease
Lovely showroom and great facilities. Warm welcome when I arrived.
Dan Wales was the sales man, he made it very easy to get my mobility car.
X5 is a good car. Improved luxury and lots more toys.
Sales person Mike Harkins Excellent
The service was ok and the salesman new the details of the vehicle.
Great service and attention to detail.
Very good service from Dan at Barretts Ashford. - the reason we bought from there and not Park Lane
Barretts
Ashford
