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Excellent staff,nothing too much trouble.
Excellent prompt follow-up on a couple of queries which I raised. Car returned to my home clean and fixed!
Perfect every time.
You feel at ease knowing you car will get the best service, everything is explained on collection, and is always cleaned to a high standard.
Every thing was like clockwork - I was kept informed & efficient
The service reception is very efficient. They keep you informed on progress of the work being undertaken. The problem with the car was rectified.
Very good service from the Team at Barretts again.
Did the job
The service provided included the resolution and more importantly the method of resolution taken to rectify a minor fault that the car had developed. Nothing was to much trouble for the service team and they exceeded my expectations.
The work was done to a high standard and car cleaned afterwards
I know a service has to take place and booked in advance, though a courtesy car are not always available
Great consistent service
Never cheap but excellent service and yet again did not carry out work which was indicated by the sensors when, on inspection brake pads at rear were found to have 5mm left.
Shania Penfold, the Service representative was excellent at her job. Kept me informed at every stage of the car repair. Knew her job.
Had to wait quite a while. Wasn't able to get a duplicate service book stamped as mine was lost.
As noted above, the Staff at Ashford were, and continue to be very helpful, accommodating and friendly.
They sent me a email with a video to let me know everything was ok with the car. They pick the cat up for me and brought it back free of charge and kept me informed of the progress of all they was doing with my car.
well organised and well looked after however big or small the service
There were no areas for complaint at any stage of the service. Everything was done smoothly and efficiently.
staff were all very pleasant and did what they said they would do on time
Nothing overlooked and efficient maintenance and sales staff.
Prompt service and good value
Good service, nice people to deal with and always a smile.
From booking the service, to dropping the car off the morning of the service and then collecting it was seamless and very impressive.
Great customer care
There wasnt anything else they could have done. I was called in advance, reminded of my appointment, kept up to date with progress and completed on time.
Because I was
Just brought another vehicle whilst waiting for a brake service. Quick, easy with good use of technology for documents and financing.
The valet was amazing!!!
Car washed and cleaned and serviced and picked up and retuned on time. A very professional method of working.
An free end of warranty check eventually cost me approximately £150
Everyone I have had contact with has been professional beyond asking.
The drop off and pick up service was good
The problem was not resolved and further work is required.
All jobs complete and a nice clean car afterwards
All went well, just a little over the expected given time (30-40mins)
Excellent service experience throughout.
I was very satisfied
Just to repeat the above answer, everybody was very helpful, courteous and knew what they were doing.
From entry into Barrett's and exit you are made to feel welcome and important to them. Staff are always friendly, courteous and knowledgeable about services and products which only goes to boost customer satisfaction.
Very satisfied, I have already set Ashford as my default service center on BMW Portal.The servicw team were ever so friendly and took me seriously
Told the service was part of service package and then was charged. The car wasnt washed properly and whilst I have been sent a valeting email finding Tom wto use it is problematic. Plus the washer fluid wasnt filled as is bnormally done on a servic
We always get good service from Patrick the service manager
Staff were very efficient
We were told exactly how long it would take, and they then took us in to Ashford and picked us up when the car was ready.
No concept of customer care. Everything done is at the convenience of Barretts.
The service was completed excellently and within the allotted time, and I drove away fully satisfied with the service I received at Barretts Ashford.
The car was dirty from the work undertaken inside when it was picked up
pleasant staff and hospitality
I was very happy with the whole process. The staff were friendly and approachable. While waiting I was made very welcome with coffee and biscuits (always a winner).
I've visited Barrats Ashford twice now, the first time for some warranty repair work and the second for the first service. I was very pleased with the service provided on both ocassions. Sam in particular was very helpful during my warranty repair.
Just one niggle - very slow call back when checking on car progress
Lack of information. I had to call repeatedly to ascertain what was happening. The individual dealing with me went off on holiday without the courtesy of letting me know. Generally a very uninspiring experience.
Communication was an issue. Service and cost were good. Additional items were brought to my attention by text to which I immediately confirmed. This wasn't picked up til the next day when I rang to check. What happened to the simple phone call day 1
Service and work completed on time and within cost expectations
My service manager Patrick was professional, respectful and friendly. Patrick kept me informed during the service of my vehicle and explained in full, the work completed on the car. I believe that Patrick is an asset to the company.
Service OK, sunroof blind repair OK. Car not washed or cleaned inside. Form listing work done was correct in detail (apart from washing/cleaning) but had the wrong reg. no. on it. Servicing video a waste unless theres an issue you need to know about
Even though I didn't have a booking, the staff on reception made my experience enjoyable.
Always polite and helpful
Helpful and knowledgeable customer facing staff and my services have gone exactly as expected.
Didn't achieve what I was hoping. Although not totally Barretts fault.
Work completed as described within time stated
Efficient, on time, clean car.
All members of staff I spoke to were helpful and knowledgeable. Making the experience as easy as possible for me. Keeping me informed of progress and timing of the return of my vehicle.
Courteous and professional communication from initial booking through to on the day drop-off, service and collection. Fully informed at each stage.
The problem was fixed the second visit
Returned a call, phone wasnt answered promptly.
Satisfied, it was effortless to drop off and collect
Took a little longer than first advised, but did what was needed & let me know when car would be ready
Excellent friendly service. Ashley Baldry, the sales executive who dealt with me was knowledgeable, friendly, down to earth and genuine.
Service was all fine, cleaning of the car could have been better water marks on body and the boot was not hoovered
I was given a loan car, It wasnt as high spec as mine, but was brand new, so I got to see a few new innovations, heads up display, The infotainment also worked. I think giving fairly new models for a day or so to customers is a very nice touch.
An efficient booking in system, a good and free pick-up and return scheme, good telephone contact on progress of servicing and repair, although I have to say the paperwork from a service or repair is somewhat confusing.
8 is a good score
We always find whomever we have contact with in Ashford very professional and kind
Good customer service
very good service in terms of dealing with the staff, loan of car etc. However, I was disappointed that I had to take my new BMW 430 back to have a squeaky seat fixed - and more so the the fault has recurred and I now have to take it back again.
Very helpful when selecting options for the car.Timely updates on the build progress.Smooth process the day we collected the car.We didn't feel pushed into buying any extras.
Very easy to deal with. Smooth hand over. Very good service.
The delays and other issues have had a major impact on the score.
Everything first class from the minute you walk in. Every member of staff friendly, professional but most of all, very welcoming. Always kept fully informed by Michael but also with absolutely no pressure.
I can only reiterrate my comments in question one
Helpful and informative, despite my initial statements (see answer 1). Kept me informed of what was happening throughout the process and corrected the problems that occurred, quickly and without fuss, when informed.
Professional and friendly throughout the process.
Dexter kept in contact a lot
There were some glitches in explaining the pricing of the offers especially the additional insurance options. I was sent an out of date price list in July which omitted increases and made reconciling offers difficult
Michael was courteous and helpful throughout
The service offered by Barretts Ashford was second to none absolutely fantastic. Previously I was employed with Audi and never saw or encountered the service I encountered with the centre.
Excellent sales representative
Lovely showroom. Always very welcoming. The receptionists do a great job.
Im a single women, and came along to the showroom,Shah Chowdhury made me feel at ease,I was not intimidated or made to feel like a silly woman. I cant tell you how much that meant to me,I was very nervous on arrival and didnt feel that when I left
Smooth and seamless process
I am always impressed by the professionalism of the staff I have dealt with.
Fully kept informed and looked after
Excellent service by shah
Overall it was a great experience from start to finish. Again shah was so helpful! It never felt like I was being pressured into purchasing my car.
Flawless; Gary made the process easy and enjoyable and we are thrilled with the car and aftersales support we have received so far
How trouble agreeing a deal without being pressured to take finance when I didnt want finance.
My local BMW Centre in Ashford have been 100% professional from day one.