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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
232 ratings and 167 comments received in the last 90 days.
10 September 2025
After going to my local BMW dealer in Ruxley who were very unhelpful I thought we would not be buying a BMW car. But on the off chance of passing Barrett's near Ashford. We popped in and everyone was helpful and Chris was great - 120 M Sport sold
09 September 2025
Everything went to plan and my wife appreciated the flowers (nice touch)
07 September 2025
Delivery was fast and I was kept informed the whole time.
04 September 2025
The staff were really kind and welcoming The process was quick and pain free
01 September 2025
Staff were very helpful.
24 August 2025
Excellent customer service from Michael and Erin
16 August 2025
The BMW Centre representative was attentive and informative, and the whole delivery process was trouble free and efficient.
05 August 2025
Again, Lydia was brilliant and answered all our questions
30 July 2025
One defining moment was during discussions with Chris he immediately recognised my requirements would command a factory order. It has been worth the wait.
23 July 2025
Although there were some issues with the first order of the car these were resolved with the reorder
22 July 2025
All staff were very welcoming! Any questions or concerns I had where answered!
21 July 2025
Please see my previous answer.
20 July 2025
There were no issues. Communication was great throughout and the car was ready when expected
18 July 2025
Every explained to minor detail
15 July 2025
Knew everything with the car and polite
08 July 2025
Slick, efficient, personal, it was not a 'money' transaction
07 July 2025
On time service provuded all informayion about the new car.
04 July 2025
Probably the best customer service I've experienced from Matt and Lydia, they were incredible and a pleasure to do business with
04 July 2025
Very friendly and extremely helpful
26 June 2025
Good team working well
26 June 2025
Very good service, there was a delay in delivery, but that was out of the dealership control and they kept me updated
25 June 2025
See answer above
18 June 2025
Friendly efficient service from all staff.
10 September 2025
My 3 series was in for an MOT test and I was shocked to learn that a cracked inside rim meant it could not be legally driven. Although the loan cars were all out, my service agent, James Major, found me a car for 2 weeks while awaiting a new wheel.
10 September 2025
I was kept informed during the day of the progress on my car, the car was ready for collection in a timely manner.
09 September 2025
Good customer services
09 September 2025
Always nice and clean
09 September 2025
They are good at their work, very upfront and honest, and they work fast to help the customer get away asap.
09 September 2025
see comment above.
08 September 2025
For the reason above
08 September 2025
I received even a check video send online with possible errors, for free. Thank you!
08 September 2025
See above
08 September 2025
Very satisfied
08 September 2025
Very efficient service and process and excelleent waiting area.
08 September 2025
Barretts Canterbury is damaging your brand. My car has gone in 3-4 times since May and everyti me it's either had to go back or spent more time off the road than expected. Poor workmanship led me to breakdown in the middle of the highlands...
08 September 2025
The process was straightforward and efficient and the extra service of free vehicle inspection greatly appreciated
07 September 2025
Good service
03 September 2025
Customer service guy was excellent.
02 September 2025
Efficient and professional.
02 September 2025
Sophie is always great . great communication and knowledgable . knows how to break very bad news about costs !
01 September 2025
All done when and as expected. Car returned nice and clean and even cost a little less than quoted.
31 August 2025
The service was satisfactory staff were very helpful
31 August 2025
Car was serviced as required
30 August 2025
Very professional
30 August 2025
Helpful and easy to talk to
28 August 2025
the reason for my feed back is credit where its due really welcoming visit
27 August 2025
James Major very informative of the process from start to finish and also arranged a warranty repair while my car was with the workshop
26 August 2025
Work carried out as required & no issues
26 August 2025
Excellent service and efficient staff who kept me advised on progress at every step
26 August 2025
As above, couldn't fault this that all.
26 August 2025
I always deal with the same reception staff Sophie is attentive always makes sure everything is completed in time Thank you
25 August 2025
Every member of the team gave great service, always smiling, patient
24 August 2025
The Ashford branch was good, they achieved what they said they would, the only reason I won't be giving a 5 star is because they said a tyre was more worn that it actually was. Also I don't think it costs £200 for a tyre change.
24 August 2025
As above
24 August 2025
Service was very good, heated informed all all times
23 August 2025
Jolie who was in contact with us was excellent
21 August 2025
Car was cleaned for free Comfortable waiting area with drinks and snacks, WiFi so I could work
20 August 2025
Because there were 2 issues that required James to go beyond the norm to resolve them, which he did.
19 August 2025
Sophie was great and so were the rest of the staff
19 August 2025
I did not get a satisfactory explanation of the problem that occurred. This is not a reflection on the service manager who was dealing with me, he was fine. I think this may have been a communication problem with BMW. I'm a bit anxious it may return
19 August 2025
For reason as above
19 August 2025
Communication with Barretts Ashford was first rate, as was my reception at the dealership. The work was carried out as per the schedule and my car was cleaned thoroughly for me to collect. An additional item on collection was dealt with promptly.
18 August 2025
Excellent customer service from both Sophie and Tim. Our thanks to them.
18 August 2025
As above
18 August 2025
Very helpful staff
17 August 2025
Efficient, cost effective service.
17 August 2025
Good service
17 August 2025
Excellent service from welcome to car collection
16 August 2025
We had bmw cars for the last 20 years
16 August 2025
Completely satisfied the team at Barretts Ashford were courteous, efficient, and kept me well informed throughout. The service was smooth and professional, and my car was returned in excellent condition.
14 August 2025
All questions answered in proffessional manner.
14 August 2025
Very professional and helpful
13 August 2025
I always pick this dealer to undertake my servicing as the work is always to the best standard, timely quote, undertaking of work and reporting during works being undertaken.
13 August 2025
We were seen by Sophie Simpson and can't thank her enough for getting the service arranged and sending the service report. Sophie was very friendly, professional and very accomodating. Many thanks to Sophie and the team for the service on my car.
13 August 2025
No tyres in stock but James really tired to get this issue sorted
12 August 2025
Great service, would be even better if there was an option to drop off to station after car is dropped off in the morning
12 August 2025
Was very easy and everyone was very helpful
11 August 2025
BMW are amazing. They helped me with what I thought was an issue with my car. They were so kind and reassuring. My car looked amazing when I picked it up.
10 August 2025
My wife drives the X3 and Barrett's provided full collection and drop off plus gave my wife some gifts.
10 August 2025
No big issues from past experience. On two occasions the end cost has been less than the original quote.
10 August 2025
My BMW had an issue and was fixed and returned promptly I had a hire car to get me around again great job ??
09 August 2025
Good welcome. Talked through the process. Work completed swiftly.
09 August 2025
Service advisor Jodie Glasgow dealt with all issues quickly and efficiently. Well pleased with my visit
08 August 2025
Very welcoming
08 August 2025
WhatsApp chat was very helpful, communications was good.
08 August 2025
Great service
08 August 2025
No complaints at all .
07 August 2025
Super
07 August 2025
Dealer is incapable of providing good customer service
07 August 2025
Pricey
06 August 2025
All worked was carried out fast efficiently also including the unplanned worked was booked in quickly and Liam car sorted me out so I wasn't without a car to carry on with work .
06 August 2025
everything done professionally and on time
05 August 2025
Very good
04 August 2025
Apart from considerable cost it was sensible decision to replace bonnet sensor.There was no fuss apart from initial unavailability of X1 which to my great relief(headroom) James recyified
04 August 2025
The staff were courteous, helpful and informative throughout the session.
03 August 2025
They creatively solved a potentially expensive problem in a very agreeable fashion. Very courteous comms too .
03 August 2025
Very satisfied
02 August 2025
Use to be satisfied completely in the past, now not so much. Dealership has changed not for the better.
02 August 2025
Aaron was very helpful.
01 August 2025
As above. Pleased with the overall service, you kept me informed of progress and completed the works quickly.
31 July 2025
Good communication, friendly staff
31 July 2025
Jodie has been great to deal with
31 July 2025
I am disappointed that the convenient collection from home service has been discontinued. I have used this service frequently in the past as the dealership is ten miles from my home and is not easily accessible by public transport.
31 July 2025
Covered in previous comment
30 July 2025
The video attachment showed underneath the car explaining exactly the condition.
29 July 2025
Good to have lift to the outlet. Nice touch to have some cans of carbonated drinks not just tea and coffee
28 July 2025
Team very courteous and willing to assist. Clearly knowledgeable and proficient in getting car back on road Constant and clear communication from all but Sophie Simpson stood out for her customer care.
28 July 2025
Let me leave my car over the weekend which was very convenient. Polite and helpful staff.
27 July 2025
Asked was dealt quickly and proficiently.
27 July 2025
As above.
27 July 2025
Kept in touch and were easy to speak to
26 July 2025
Extremely satisfied. Shah Choudhury went above and beyond from start to finish; professional, responsive, and genuinely helpful. He made the whole experience feel personal and seamless. Truly excellent support. Well done Barretts!
26 July 2025
Very good
25 July 2025
Sorted out my tyre easily
24 July 2025
More the satisfied
23 July 2025
Always a cheerful welcome
23 July 2025
Good for a recall and an mot on a 25 year old 3 series and it was done in 90 mins and kept well informed of what was happening
23 July 2025
I have total faith that the work is carried out to the highest standard and should I need to take the car abroad I would not feel nervous about the reliability of the car.
22 July 2025
As above
22 July 2025
The team from Barretts were quick to book in the car and on diagnosis of the problem had the part delivered next day and fitted.
21 July 2025
All went to plan
21 July 2025
The team were polite and efficient at letting me know what was being done
21 July 2025
As above- very underwhelmed with the service. I feel like I've not been told the truth at times by the person dealing with my issue.
21 July 2025
Pleasant waiting area
19 July 2025
Fitted me in after I had to cancel due to work commitments two times. Greatly appreciated . Would have been 5 rating if driver had been available to travel me back home.
19 July 2025
As above
19 July 2025
As above
18 July 2025
Easy and helpful
15 July 2025
Sophie took care of everything. Particularly impressed with the valeting
15 July 2025
As above answer
15 July 2025
All good
14 July 2025
Really the same as above.
14 July 2025
Great
13 July 2025
As stated earlier efficiency and speed was key and Aaron after care service was support was world class.
12 July 2025
I wouldn't take my BMW anywhere else.
12 July 2025
Not great. Service advisor took me outside too tell me that I should give him 9 and 10 on this survey other wise it looks bad on him. He didn't deserve 9 and 10.
10 July 2025
Just great service given by all involved
09 July 2025
Felt welcome and a valued customer even though we gave an old BMW.
09 July 2025
Very nice
08 July 2025
Excellent customer service
07 July 2025
My experience was the best I have received from many BMW dealerships and would certainly use you again without hesitation.
07 July 2025
Great customer service especially from Jodie
07 July 2025
I was disappointed that recommended work was reduced in price when challenged. Why not quote the best price at outset?
05 July 2025
As above.
05 July 2025
Service and operation all went well, good and supportive.
05 July 2025
very professional and kind
04 July 2025
As above
02 July 2025
I have paid for the service plan but didn't appreciate having to now bring my car to the garage whereas when I took the plan out there was a vehicle collection service.Also my service took over half a day & I had to wait or pay £30 for a courtesy car
29 June 2025
All good I like the video of my car being checked with the mechanic.
26 June 2025
They let me know what work is going to be carried out and the work is done in a timely time.
26 June 2025
Everything is so nice and personal, and staff are so helpful
25 June 2025
Although there were issues, these were quickly resolved by James Major.
24 June 2025
Everything my BMW was booked in for was attended to thoroughly, plus the vehicle was returned to me looking like new, having been washed to a high standard.
24 June 2025
Explained everything to me.
24 June 2025
Great service
23 June 2025
Simple, clear and efficient instructions and advice.
23 June 2025
Excellent service and only slightly let down as a requested valuation has not been forthcoming
23 June 2025
Excellent service
22 June 2025
Jobs completed ahead of time - while-you-wait appointment.
20 June 2025
Excellent and efficient.
18 June 2025
The experience was perfect.
18 June 2025
Treated well.
18 June 2025
Everything went smoothly and i always feel valued as a customer
18 June 2025
You used to pick up
18 June 2025
Prompt. Faultless
18 June 2025
I was very happy with the work
10 September 2025
The delivery of my new car was very quick, and on collection I was shown everything inside the car by the BMW genius. Which helped me on my way with my new car.