OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
215 ratings and 117 comments received in the last 90 days.
13 May 2025
Welcoming and straightforward to navigate. Personal and expert.
10 May 2025
Very efficient staff, especially Khaled the sales person that helped us all through the purchase process, and answered all our questions.
08 May 2025
Perfect. James was incredibly organized at every step of the process.
05 May 2025
See above.
04 May 2025
Again, I was well looked after. Even when I wanted a second extended test drive.
04 May 2025
Prior to collection service was fine, aftersales is awful.
21 April 2025
I was very satisfied with the deal I recieved and the continuous updates from Aaron Norton on the progress of my new car.
16 April 2025
Chris made the experience exceptionally special with a pre-delivery video, a 'day before' teaser video with some helpful reminders and a dramatic reveal on delivery day. It was an awesome experience that will live with me for a very long time.
10 April 2025
Simon and Brad were excellent throughout the process. Handover was very thorough.
08 June 2025
I left my car for the recent airbag recall. Following the necessary procedure was done and I went to pick up my car, I noticed that I could no longer lock my passenger side door. When confronting about it, I was told to pay for inspection.
07 June 2025
Good advise and assistance.
04 June 2025
Excellent communication
04 June 2025
It's a very professional service that you offer thank you so much
04 June 2025
Because I was completely satisfied
04 June 2025
Final bill was high but fully explained and showed understanding when I tried to find alternatives.
04 June 2025
I do not have much to say here other than what I said before
02 June 2025
The service was carried out expediently and a reasonable sum charged. The car was ready to collected at the agreed time with the keys in box issued to me seamlessly. Well done
26 May 2025
At £688 for the above mentioned service, I would be very disappointed if not completely satisfied.
25 May 2025
Fast, efficient Nd courteous service.
25 May 2025
I have brought 4cars from Barrett's Ashford and satisfied with the service