OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
187 ratings and 103 comments received in the last 90 days.
11 June 2025
Having never owned a BMW before I was pleasantly surprised by the reception I received from Barratts BMW dealership. They went above and beyond to understand my vehicle requirements, finding the car I wanted and putting together a great deal.
11 June 2025
Looked after very well. Couldn't ask for any more
11 June 2025
Lydia made my sales experience painless with her charm and knowledge
25 May 2025
I have brought 4cars from Barrett's Ashford and satisfied with the service
13 May 2025
Welcoming and straightforward to navigate. Personal and expert.
10 May 2025
Very efficient staff, especially Khaled the sales person that helped us all through the purchase process, and answered all our questions.
08 May 2025
Perfect. James was incredibly organized at every step of the process.
05 May 2025
See above.
04 May 2025
Again, I was well looked after. Even when I wanted a second extended test drive.
14 June 2025
Great service when we use Barrett's
13 June 2025
Service was completed but had a couple of minor issues afterwards. My service advisor was Sophie Simpson who was excellent in her efforts to get everything resolved. Couldn't have asked for any more from her.
10 June 2025
Very good
09 June 2025
Extremely helpful and friendly staff - would recommend this dealership without hesitation.
09 June 2025
Excellent delivery from start to finish
09 June 2025
I was impressed with the customer service and that the work that was undertaken without any problems
08 June 2025
I left my car for the recent airbag recall. Following the necessary procedure was done and I went to pick up my car, I noticed that I could no longer lock my passenger side door. When confronting about it, I was told to pay for inspection.
07 June 2025
Good advise and assistance.
04 June 2025
It's a very professional service that you offer thank you so much
04 June 2025
Because I was completely satisfied
11 June 2025
Quick efficient service