OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
272 ratings and 118 comments received in the last 90 days.
19 July 2024
All BMW staff inc. Chris that i engaged with were professional, polite and where knowledgeable on their topic areas.
07 July 2024
The staff were friendly and knowledgeable, helped us to get the best deal possible, and responded to all of our queries in a speedy fashion.
05 July 2024
Carla was very helpful and made buying and collecting my new car such an easy and enjoyable experience.
02 July 2024
Khaled and the team were amazing. All so friendly and professional, I really appreciated how efficiently everything was organised. The flowers were a lovely touch too, thank you!
30 June 2024
The staff are all really friendly and helpful and nothing is too much trouble
13 June 2024
We were well looked after by all staff and the process was thoroughly explained and painless throughout
12 June 2024
Khaled at bmw ashford was really helpful and helped with any questions I had and follow up has also been fantastic.
01 September 2024
Very good service
01 September 2024
Taken good care of. Faultless service
01 September 2024
Extremely professional team
29 August 2024
The service was good.
28 August 2024
Sophie was superb making sure we had a car for 2 days and keeping us informed. The mechanic must have worked very hard. We left them some chocolates as a small thank you
27 August 2024
Disappointed
27 August 2024
Good communication
27 August 2024
The overall cost of the service was I thought fair and not excessive. All the staff members were very friendly and helpful. Even those I didn't engage with all stopped to say hello. Work was completed within the time promised.
27 August 2024
Had pricing for recomended repairs been more competitive I would have been prepared to have had those completed at the time.
26 August 2024
Everyone was very helpful and the service was carried out very efficiently and reasonably quickly.
20 July 2024
Because everybody was friendly thank you again