OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
168 ratings and 100 comments received in the last 90 days.
07 July 2025
On time service provuded all informayion about the new car.
04 July 2025
Probably the best customer service I've experienced from Matt and Lydia, they were incredible and a pleasure to do business with
04 July 2025
Very friendly and extremely helpful
26 June 2025
Very good service, there was a delay in delivery, but that was out of the dealership control and they kept me updated
26 June 2025
Good team working well
25 June 2025
See answer above
18 June 2025
Friendly efficient service from all staff.
11 June 2025
Quick efficient service
11 June 2025
Lydia made my sales experience painless with her charm and knowledge
13 July 2025
As stated earlier efficiency and speed was key and Aaron after care service was support was world class.
12 July 2025
Not great. Service advisor took me outside too tell me that I should give him 9 and 10 on this survey other wise it looks bad on him. He didn't deserve 9 and 10.
12 July 2025
I wouldn't take my BMW anywhere else.
10 July 2025
Just great service given by all involved
09 July 2025
Felt welcome and a valued customer even though we gave an old BMW.
09 July 2025
Very nice
08 July 2025
Excellent customer service
07 July 2025
My experience was the best I have received from many BMW dealerships and would certainly use you again without hesitation.
07 July 2025
I was disappointed that recommended work was reduced in price when challenged. Why not quote the best price at outset?
07 July 2025
Great customer service especially from Jodie
08 July 2025
Slick, efficient, personal, it was not a 'money' transaction