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ABOUT CENTRE

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very accommodating, and have never had a complaint

Service

explained the issue with answers for every question asked

Service

done on time and did beyond normal service with coffee/tea and car cleaned inside and out

Service

Same as above

Service

As above. Always greeted by a smiling face and willingness to help/please.

Service

The waiting area is small and noisy. Would be better if it could be placed upstairs maybe or have a second area upstairs away from the bedlam. Waiting for a couple of hours means reading or puzzling or some such and you can't concentrate.

Service

The attendant seemed somewhat distracted and made me feel as though I was inconveniencing their time....

Service

Car cleaned inside and out.

Service

Again superb service

Service

I delivered the car at 10:00 as arranged for the winter tyres to be replaced by the summer tyres. I asked for the car to be ready for 16:00 as I had somewhere to be before 17:00. Disappointingly the car was not ready until after 16:30.

Service

My car was serviced quickly and cleaned throughout. I was able to work whilst this was being done in the showroom with coffee provided.

Service

Friendly staff. Easy booking. Kept informed during service.

Service

Everything completed on time and issue explained fully

Service

When I requested I would just have the wheel refurbished and the bumper scuff, Felicity stated that I hadn’t been quoted properly for the bumper scuff And I would need requoting. See further comments

Service

Only an MOT carried out, but easy to arrange. Broad Oak contacted me the day before to check Time / Date was still OK, and contacted me again a few days after the MOT to check satisfaction etc.

Service

Work took longer than expected, I should have been informed at start.

Service

Usual great customer service

Service

No effort from the dealership to help with logistics around the booking, clear misinformation provided by the woman who booked me in! And a a lack of knowledge by the service advisor as well as conflicting info given to what the booking lady provided

Service

You offer a great experience to your customers.

Service

Timely, friendly and highly professional service.

Service

Easy to book service. Service done to time. Free coffee while waiting. No issues.

Service

Good friendly service. Did everything they could to assist me

Service

!)Was misled by BMW being told that whole rear light unit had to be replaced by them only, when a cheap bulb and 5 minutes to change by self.2)Poor service with regards to contact, and no response to complaint.3)Rattle continues.

Service

Very friendly, professional and personalised service. Just a little more attention to some of the finer details would be 5 stars.

Service

Good communication & understanding, work carried out efficiently, fair price.

Service

Always very helpful

Service

Staff very helpful and informative. Issue with x1 resolved same day.

Service

Car was called back by BMW, garage had my car for 2 days, couldn't offer a driver (I hadn't asked for a courtesy car, maybe my fault..), I struggled to get in to pick up the car. After having the car for 2 days, it hadn't even been washed.

Service

No problems looked after magnificently.

Service

My partner had to wait for an hour in reception whilst not being spoken to or offered a drink. She also had to walk home and then was told the car would be back in ten minutes and it ended up being an hour

Service

Disappointed that I had been charged for a brake fluid service even though it wasn’t required (it had been completed last year) or requested. I had brought my car in for an MOT only.

Service

Did all that was expected good facilities and service

Service

I arrived for an MOT 20 mins early. It was 1hr 25 mins before I received my car even though I asked for it not to be washed.This seems a long time for an MOT with no problems

Service

Very dissatisfied with the lack of communication and overall experience.

Service

prompt customer service.

Service

It was a simple matter of swopping winter tyres. The car was cleaned exceptionally well

Service

All very smooth and time taken was as estimated while I waited.

Service

I do not think it was a Broadoak problem that the software update was difficult to overcome or that BMW did not inform me prior to the fault occurring to my car. But better communication regarding collection would have been appreciated.

Service

loved the video of my car being serviced.

Service

Good and quick

Service

All done as promised, they knew I needed to get away and didn't hold me up.

Service

the customer seems to matter

Service

Really helpful and knowledgeable

Service

After 2weeks, I think I have got everything reset as I like. Why cannot everything be put back as the car was slightly hazardous e.g the lights did not come on when it got dark, the seats needed adjustment, the doors did not lock when I expected.

Service

Excellent service as always

Service

All done on time. Kept informed at all stages. Telephoned day before to confirm arrangements.

Service

Rang up the day before and was able to get an appointment.

Service

happy with BroadOak

Service

Overall it was a very good experience.

Service

No problem all explained what was being done to my car and how long it would tske

Service

I would given moor but Recently I was in for a tyre change and it took a long time as I already booked a time slot for the work carried out

Service

Serviced while I waited, on time and Inwas kept informed about progress and findings as they occurred

Service

Always greeted with friendly staff who know what they are doing. Confidence in your team.

Service

as above- i would like a re service and the engine looked at please- i could have cancelled this service as the fault was repaired by d&d autos, but i wanted a professonal bmw person make sure its ok-

Service

There is very little to improve in the service experience but one must keep trying to move forward.

Service

As above. Nothing too much trouble

Service

Welcoming staff, inspection carried out very quickly, car washed as part of inspection. Nice waiting area with good coffee. Broad Oak were able to resolve an issue that the original repair was done by dealer in Norfolk before we moved to Kent

Service

Excellent service

Service

Everything I wanted doing was completed.

Service

Dexter Mcewen at broad oak ashford presented himself very well. He answered all my querys and helped me to decide a great looking and driving machine. Huge thanks to him.

Service

They did the work that was recommend by BMW loaned a car all done as planned.

Service

always very friendly and helpful

Service

Friendly efficient with a personal level of service

Service

prompt attention and good work

Service

I would have preferred not to have required a recall - a second one in a few months - but it was executed well.

Service

The only reason this wasn’t a 5 star response is the cost. I know this is fixed by BMW and not the dealership, but for the same service on the same day on my wife’s Q5 the Audi cost was approximately 1/3 less expensive.

Service

Could not fault Ashford team, team were very professional and attentive from moment I walked through door

Service

Same again great staff

Service

All staff at Broad Oak were very polite and helpful

Service

Prompt and timelyLovely driver who took me and picked me up from work

Service

As above

Service

In general very efficient however I did have to make several visits before a tyre was eventually replaced.

Service

Very good service from the booking right up to the work carried out

Service

Everything went perfectly

Sales

The staff and the sales specialist at the BMW centre were excellent.

Sales

The staff are knowledgeable, helpful & don't rush you to decide

Sales

Excellent Sales Adviser again, kept us informed every step of the way and continues to do so after sales.

Sales

Sales rep Dexter was very helpful.

Sales

Kane did an amazing job to make sure I was in the best car and the best deal.

Sales

Because I always felt that my needs / concerns were at the forefront of every aspect of the purchase of my M240i and I was always kept informed at every stage.

Sales

perfect service

Sales

Excellent customer service

Sales

Kept well informed the out the process from ordering to delivery

Sales

Handled changes before purchase and handover very efficient

Sales

As above. Simple handover with the opportunity to return for a drive with Kane to resolve any issues I may have.

Sales

The car I have purchased is suitable for my family.

Sales

Polite, courteous, helpful and professional

Sales

going though the purchase promptly

Sales

Hassle free purchase

Sales

Fantastic service, trusted to take a car out for a test drive for half a day. And still allowed me to collect my car even when i forgot all the documents for my vehicle i was trading in. Very flexible.

Sales

Steve Thompson went out of his way to ensure that I had my new vehicle as soon as it was possible, it was an unusual purchase as I did not meet him until I went to collect my car, but he handled the whole process professionally and made it easy.