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ABOUT CENTRE

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Just one niggle - very slow call back when checking on car progress

Service

Lack of information. I had to call repeatedly to ascertain what was happening. The individual dealing with me went off on holiday without the courtesy of letting me know. Generally a very uninspiring experience.

Service

Very happy

Service

Communication was an issue. Service and cost were good. Additional items were brought to my attention by text to which I immediately confirmed. This wasn't picked up til the next day when I rang to check. What happened to the simple phone call day 1

Service

My service manager Patrick was professional, respectful and friendly. Patrick kept me informed during the service of my vehicle and explained in full, the work completed on the car. I believe that Patrick is an asset to the company.

Service

Service and work completed on time and within cost expectations

Service

Even though I didn't have a booking, the staff on reception made my experience enjoyable.

Service

Service OK, sunroof blind repair OK. Car not washed or cleaned inside. Form listing work done was correct in detail (apart from washing/cleaning) but had the wrong reg. no. on it. Servicing video a waste unless there’s an issue you need to know about

Service

Helpful and knowledgeable customer facing staff and my services have gone exactly as expected.

Service

Always polite and helpful

Service

Didn't achieve what I was hoping. Although not totally Barretts fault.

Service

Work completed as described within time stated

Service

Efficient, on time, clean car.

Service

The problem was fixed the second visit

Service

Courteous and professional communication from initial booking through to on the day drop-off, service and collection. Fully informed at each stage.

Service

All members of staff I spoke to were helpful and knowledgeable. Making the experience as easy as possible for me. Keeping me informed of progress and timing of the return of my vehicle.

Service

Returned a call, phone wasn’t answered promptly.

Service

Excellent friendly service. Ashley Baldry, the sales executive who dealt with me was knowledgeable, friendly, down to earth and genuine.

Service

Satisfied, it was effortless to drop off and collect

Service

Took a little longer than first advised, but did what was needed & let me know when car would be ready

Service

Service was all fine, cleaning of the car could have been better water marks on body and the boot was not hoovered

Service

I was given a loan car, It wasn’t as high spec as mine, but was brand new, so I got to see a few new innovations, heads up display, The infotainment also worked. I think giving fairly new models for a day or so to customers is a very nice touch.

Service

Efficient approach

Service

Good customer service

Service

very good service in terms of dealing with the staff, loan of car etc. However, I was disappointed that I had to take my new BMW 430 back to have a squeaky seat fixed - and more so the the fault has recurred and I now have to take it back again.

Service

8 is a good score

Service

very professional

Service

An efficient booking in system, a good and free pick-up and return scheme, good telephone contact on progress of servicing and repair, although I have to say the paperwork from a service or repair is somewhat confusing.

Service

We always find whomever we have contact with in Ashford very professional and kind

Service

St@ff are great

Service

As above have now got friends there instead of staff

Service

Very friendly and helpful staff.

Service

Staff are always helpful and polite and fully explain all matters relating to my car. A chauffeur service to the local shops and return is always provided.

Service

5 because services is amazing, but to expensive

Service

Just professional efficient and helpful

Service

The whole experience was smooth, fast and completely comfortable.

Service

Took longer than anticipated but overall good service

Service

It was relatively easy to book and the mechanic was very attentive when I arrived, even going on a short test drive to experience the issues. However 3 of the 4 issues that the car was booked in for are still there.

Service

Can't say more than completely satisfied

Service

Karen on reception was extremely helpful please thank her

Service

Service and MoT completed on time, to a good standard, with plenty of communication to update me on progress, including an item of additional expense for which they obtained authorisation before proceeding

Service

friendly atmosphere

Service

The repair was conducted to my satisfaction.

Service

again the service is fantastic

Service

Very satisfied. They are one of the best I have experienced. My only issue is the work carried out was not covered by warranty and I am taking this up with BMW UK Customer Services.

Service

Was happy with all aspects of the service, was a very satisfied customer

Service

They handled the rather unusual noise coming from the front not in a dismissive manner but professionally. The communication from the service desk was excellent and the efforts assured me I was working with a garage integrity.

Service

Job done, with no fuss

Service

Job done to high standard

Service

provided me with what I needed in a friendly and helpful way

Service

i have no complaints regarding the service, I even got a lift home without booking that service

Service

Good general experience, but poor service by initial representative and a mark was left on the bonnet too.

Service

Took my car in on wrong date and hadn’t realised and they were able to accommodate me

Service

Car was collected as advised, kept informed of progress and car delivered on time, repaired and spotlessly clean

Service

Very professional

Service

Good quick service and very professional

Service

very effiecient

Service

Service carried out exact to appointed date and time.Technician did a good pre check and located the fault I had complained about.Rectified without question immediately.

Service

Car going like a Boeing!

Service

Can’t fault the service in any way

Service

I was booked in for an 8AM wait appointment. On arrival, I was advised that I had been booked for a 10AM no what appointment. However Tara Southern ensured that my brake service was carried out immediately and completed before 10AM.

Service

For the reasons above

Service

You always pick up any faults i may have missed and ring me to bring them to my attention.

Service

Lovely showroom. Always very welcoming. The receptionists do a great job.

Sales

I’m a single women, and came along to the showroom,Shah Chowdhury made me feel at ease,I was not intimidated or made to feel like a silly woman. I can’t tell you how much that meant to me,I was very nervous on arrival and didn’t feel that when I left

Sales

I am always impressed by the professionalism of the staff I have dealt with.

Sales

Smooth and seamless process

Sales

Fully kept informed and looked after

Sales

Overall it was a great experience from start to finish. Again shah was so helpful! It never felt like I was being pressured into purchasing my car.

Sales

Excellent service by shah

Sales

Flawless; Gary made the process easy and enjoyable and we are thrilled with the car and aftersales support we have received so far

Sales

How trouble agreeing a deal without being pressured to take finance when I didn’t want finance.

Sales

My local BMW Centre in Ashford have been 100% professional from day one.

Sales

I dealt with Dexter from the day go. He was easy to speak to and explain what we needed. His Canadian accent was excellent and made ordering the vehicle even more homely rather than a business deal. Hats off to Dexter.

Sales

Again friendly, helpful staff, no time constraints, fantastic expierence