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Just one niggle - very slow call back when checking on car progress
Lack of information. I had to call repeatedly to ascertain what was happening. The individual dealing with me went off on holiday without the courtesy of letting me know. Generally a very uninspiring experience.
Communication was an issue. Service and cost were good. Additional items were brought to my attention by text to which I immediately confirmed. This wasn't picked up til the next day when I rang to check. What happened to the simple phone call day 1
My service manager Patrick was professional, respectful and friendly. Patrick kept me informed during the service of my vehicle and explained in full, the work completed on the car. I believe that Patrick is an asset to the company.
Service and work completed on time and within cost expectations
Even though I didn't have a booking, the staff on reception made my experience enjoyable.
Service OK, sunroof blind repair OK. Car not washed or cleaned inside. Form listing work done was correct in detail (apart from washing/cleaning) but had the wrong reg. no. on it. Servicing video a waste unless theres an issue you need to know about
Helpful and knowledgeable customer facing staff and my services have gone exactly as expected.
Always polite and helpful
Didn't achieve what I was hoping. Although not totally Barretts fault.
Work completed as described within time stated
Efficient, on time, clean car.
The problem was fixed the second visit
Courteous and professional communication from initial booking through to on the day drop-off, service and collection. Fully informed at each stage.
All members of staff I spoke to were helpful and knowledgeable. Making the experience as easy as possible for me. Keeping me informed of progress and timing of the return of my vehicle.
Returned a call, phone wasnt answered promptly.
Excellent friendly service. Ashley Baldry, the sales executive who dealt with me was knowledgeable, friendly, down to earth and genuine.
Satisfied, it was effortless to drop off and collect
Took a little longer than first advised, but did what was needed & let me know when car would be ready
Service was all fine, cleaning of the car could have been better water marks on body and the boot was not hoovered
I was given a loan car, It wasnt as high spec as mine, but was brand new, so I got to see a few new innovations, heads up display, The infotainment also worked. I think giving fairly new models for a day or so to customers is a very nice touch.
Good customer service
very good service in terms of dealing with the staff, loan of car etc. However, I was disappointed that I had to take my new BMW 430 back to have a squeaky seat fixed - and more so the the fault has recurred and I now have to take it back again.
8 is a good score
An efficient booking in system, a good and free pick-up and return scheme, good telephone contact on progress of servicing and repair, although I have to say the paperwork from a service or repair is somewhat confusing.
We always find whomever we have contact with in Ashford very professional and kind
St@ff are great
As above have now got friends there instead of staff
Very friendly and helpful staff.
Staff are always helpful and polite and fully explain all matters relating to my car. A chauffeur service to the local shops and return is always provided.
5 because services is amazing, but to expensive
Just professional efficient and helpful
The whole experience was smooth, fast and completely comfortable.
Took longer than anticipated but overall good service
It was relatively easy to book and the mechanic was very attentive when I arrived, even going on a short test drive to experience the issues. However 3 of the 4 issues that the car was booked in for are still there.
Can't say more than completely satisfied
Karen on reception was extremely helpful please thank her
Service and MoT completed on time, to a good standard, with plenty of communication to update me on progress, including an item of additional expense for which they obtained authorisation before proceeding
The repair was conducted to my satisfaction.
again the service is fantastic
Very satisfied. They are one of the best I have experienced. My only issue is the work carried out was not covered by warranty and I am taking this up with BMW UK Customer Services.
Was happy with all aspects of the service, was a very satisfied customer
They handled the rather unusual noise coming from the front not in a dismissive manner but professionally. The communication from the service desk was excellent and the efforts assured me I was working with a garage integrity.
Job done, with no fuss
Job done to high standard
provided me with what I needed in a friendly and helpful way
i have no complaints regarding the service, I even got a lift home without booking that service
Good general experience, but poor service by initial representative and a mark was left on the bonnet too.
Took my car in on wrong date and hadnt realised and they were able to accommodate me
Car was collected as advised, kept informed of progress and car delivered on time, repaired and spotlessly clean
Good quick service and very professional
Service carried out exact to appointed date and time.Technician did a good pre check and located the fault I had complained about.Rectified without question immediately.
Car going like a Boeing!
Cant fault the service in any way
I was booked in for an 8AM wait appointment. On arrival, I was advised that I had been booked for a 10AM no what appointment. However Tara Southern ensured that my brake service was carried out immediately and completed before 10AM.
For the reasons above
You always pick up any faults i may have missed and ring me to bring them to my attention.
Lovely showroom. Always very welcoming. The receptionists do a great job.
Im a single women, and came along to the showroom,Shah Chowdhury made me feel at ease,I was not intimidated or made to feel like a silly woman. I cant tell you how much that meant to me,I was very nervous on arrival and didnt feel that when I left
I am always impressed by the professionalism of the staff I have dealt with.
Smooth and seamless process
Fully kept informed and looked after
Overall it was a great experience from start to finish. Again shah was so helpful! It never felt like I was being pressured into purchasing my car.
Excellent service by shah
Flawless; Gary made the process easy and enjoyable and we are thrilled with the car and aftersales support we have received so far
How trouble agreeing a deal without being pressured to take finance when I didnt want finance.
My local BMW Centre in Ashford have been 100% professional from day one.
I dealt with Dexter from the day go. He was easy to speak to and explain what we needed. His Canadian accent was excellent and made ordering the vehicle even more homely rather than a business deal. Hats off to Dexter.
Again friendly, helpful staff, no time constraints, fantastic expierence